Call Center Specialist - Cancer Center - 132697

Payroll Title:
HOSP BLANK AST 3 Department:
La Jolla MCC Cancer Ctr Clinic Hiring Pay Scale
$26.18 - $32.54 / Hour Worksite:
Lightwave Avenue Appointment Type:
Career Appointment Percent:
100% Union:
EX Contract Total Openings:
1 Work Schedule:
Days, 8 hour shifts, Monday - Friday

#132697 Call Center Specialist - Cancer Center
Filing Deadline: Wed 10/16/2024
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UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment : Apply by 10/11/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants : Apply by 10/23/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.

Current UC San Diego employees who apply by 10/16/2024 will have priority consideration for this position. Recruiters will refer qualified internal candidates after the first 7 days of the job posting. All qualified external applicants and additional internal applicants who apply after the priority date may have further consideration pending the results of the initial review.

This position will work a hybrid schedule which includes a combination of working both onsite at Lightwave Avenue and remote after initial onboarding.

DESCRIPTION

Under the supervision of the Oncology Call Center Supervisor, the Call Center Specialist is responsible for coverage as needed in all areas, including Clinical Care Coordinator desks, Call Center, and all Moores clinic areas in La Jolla, Hillcrest, and North County locations. The scope encompasses greeting patients, check-in and check-out procedures, and appointment scheduling for various Cancer Center areas including, but not limited to, the Moores Multi-Specialty Clinics, Koman Outpatient Pavilion, Hillcrest, Infusion Cancer, Fast Track, MRI, Imaging, and Laboratory Services. Conducts registration, insurance, and authorization verification; updates patient demographics, disposition appointments, and co-pay collection; manages/monitors petty cash (cash drawer); expedites reports; works closely with physicians, nurses, staff, and other UCSD departments, and staff.

Call Center Specialist coverage is responsible for typical duties, including customer service, answering multi-line incoming calls, completing the online registration, insurance verification, scheduling appointments, securing authorization for scheduled services, and expediting Epic orders by routed referrals through the MUC work queue.

Clinical Care Coordinator coverage includes covering desk duties and assisting patients with expediting new patient scheduling by reviewing the Epic referral WQ daily. Assist physicians and all team members in managing all patient-related affairs and act as a patient liaison by fielding questions, scheduling appointments, and arranging for hospital admissions. Expediting patient needs, administrative duties, calendaring, academic duties, etc.

Other duties as assigned.

MINIMUM QUALIFICATIONS

• Three (3) years of relevant experience working in a large healthcare organization.
• Prior scheduling experience.
• Experience with patient check-in/check-out and cash handling.
• Experience with insurance and authorization.
• Demonstrated computer skills and basic knowledge of Microsoft (Outlook and Word).
• Possess excellent customer service skills both in person and over the phone.

PREFERRED QUALIFICATIONS

• Knowledge of oncology.
• Epic trained.
• Bilingual - English/Spanish.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.
• Must be able to work weekends/holidays based on business needs.

Pay Transparency Act

Annual Full Pay Range: $54,664 - $67,944 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $26.18 - $32.54

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

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If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community .

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

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UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.