Call Center Supervisor

Under the general direction of the Staff Services Manager I (SSMI), the Supervising Program Technician II (SPT) supervises, plans, organizes and directs technical staff to complete the tasks and responsibilities in the Dealer Call Center (DCC) within the Participant Support Unit. The DCC works with beverage dealers and other interested parties in the Beverage Container Recycling Program (Program) in accordance with the California Beverage Container Recycling and Litter Reduction Act (Act) and Title 14 of the California Code of Regulations (Regulations) to provide call center services related to beverage retailers. The SPT is responsible for recruiting, training, staff development, and guiding staff to complete the tasks and responsibilities associated with the DCC. The SPT will coordinate the development of work procedures and products of the DCC.

This position may be eligible for hybrid telework under Government Code 14200 for eligible applicants residing in California, subject to the candidate meeting telework eligibility criteria set forth in the CalEPA telework policy and/or future program need. Employees not residing in California are not eligible for telework. Regardless of telework eligibility, all employees may be required to report to the position's designated headquarters location, as indicated on their duty statement, at their own expense.

Pending Budget Approval

Position may become Permanent.
You will find additional information about the job in the Duty Statement .

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• SUPERVISING PROGRAM TECHNICIAN II

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-446390

Position #(s):
835-420-9925-920

Working Title:
Call Center Supervisor

Classification:
SUPERVISING PROGRAM TECHNICIAN II $4,248.00 - $5,322.00

# of Positions:
1

Work Location:
Sacramento County

Telework:
Hybrid

Job Type:
12 Month Limited Term - Full Time

Department Information California's Department of Resources Recycling and Recovery (CalRecycle) brings together the state's recycling and waste management programs to move the state towards a circular economy that reduces waste and reuses all materials.

Through landmark initiatives like the Integrated Waste Management Act and Beverage Container Recycling and Litter Reduction Act, California works toward a society that uses less, recycles more, and takes resource conservation to higher and higher levels.

CalRecycle's Mission: Protecting California's environment and climate for the health and prosperity of future generations through the reduction, reuse and recycling of California resources, environmental education, disaster recovery and the transition from a disposable to a fully circular economy.

CalRecycle values diversity, equity, and inclusion throughout the organization. We foster an environment where employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. We believe the diversity of our employees is essential to inspiring innovative solutions. Together we further our mission to protect the environment and preserve resources by empowering Californians to reduce, reuse, and recycle. Join CalRecycle to improve the lives of all Californians.

Department Website: http://www.calrecycle.ca.gov

Special Requirements

When submitting application in hard copy, applicants are required to submit a standard state application (Form Std.678) with an original signature, and clearly indicate RPA 23-278 & Position # 835-420-9925-920 in the "Job Title(s)" section of the Standard State Application or you will not be considered for the position.

If you would like to use education in conjunction with experience to satisfy the minimum qualifications, you must attach a copy of your degree and/or transcripts (unofficial or official) to your application to ensure the educational requirements have been met for this position. Failure to do so will result in your application being rejected.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 9/1/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Resources Recycling & Recovery
Attn: Human Resources RPA 23-278
P.O. Box 4025, MS 19A

Sacramento , CA 95812-4025

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Resources Recycling & Recovery
Human Resources RPA 23-278
P.O. Box 4025, MS 19A

Sacramento , CA 95812-4025

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - See Statement of Qualifications Section

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
• Demonstrated high-level of customer service in a fast-paced environment.
• Proficiency with databases, Microsoft Office software, and standard office equipment.
• Excellent written, verbal and interpersonal skills.
• Knowledge of California's Beverage Container Recycling Program.
• Previous supervisory experience.

Benefits In addition to a compelling vision for California, CalRecycle offers competitive pay, benefits, and features for its workforce. To review the pay and benefits offered to California civil service staff, please review CalHR's website at http://calhr.ca.gov/employees/Pages/salary-and-benefits.aspx

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website: http://www.calrecycle.ca.gov
Human Resources Contact:
DeAnna Gonzales
(916) 322-0990
DeAnna.Gonzales@calrecycle.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 341-6660
EEO@calrecycle.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications
Applicants must complete a Statement of Qualifications (SOQ) for this recruitment. Applications received without this information may not be considered for this position.

SOQ should have a title of "Statement of Qualifications, Your Name," be no more than 2 pages, and no smaller than 12-point font and must answer each of the following questions (include the question prior to each response).

1) Provide a narrative example of your experience following established policies and procedures.
2) Describe your leadership philosophy.

Please note Resumes, letters, Supplemental Questionnaire, transcripts, degrees, your state application, cover letters and other materials will not take the place of the Statement of Qualifications . Simply copying and pasting your resume will also not be accepted. Responses must be numbered and submitted in the same order. Applications received without an SOQ may be rejected.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.