Call Center Trainer - Inside Sales

At Leaf Home people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference both to the homeowners we support and the staff that's at the heart of it all. We are driven by the hard-working and creative individuals that are passionate about their careers and what they do.

Position Summary
The Call Center Trainer will deliver training curriculum, courses and content, employee development programs, etc. Responsible for assisting in the development, design and implementation of impactful training initiatives using a variety of learning experiences including webinars, live video and in-person, etc.

Essential Duties and Responsibilities

• Conduct training for new hires and established staff, utilizing best practices specific to company industry
• Collaborate with management to identify training needs pertaining to the call center
• Provide coaching and support to new employees during their onboarding process
• Schedule appropriate training sessions and track training completion and compliance
• Lead seminars, workshops, individual training sessions through webinar, recorded video, and live in-person methods
• Prepare and update hard copy training materials such as module summaries, videos, and presentations with management approval
• Partner with human resources regarding the training programs and onboarding
• Perform other duties as assigned
• Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications

• High School Diploma or equivalent.
• Bachelor's degree or equivalent education, training, and work-related experience
• Prior experience in training curriculum and content design
• Outstanding communication, presentation, and interpersonal skills
• Command and understanding of the latest corporate training techniques
• Excellent time management and organizational skills
• Ability to interact with all levels of leadership and individual contributors
• Excellent facilitation of training material in written, verbal, and visual formats
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities or Certifications

• Prior experience with large and geographically diverse construction/remodeling company preferred
• Training/facilitation certification preferred
• Curriculum design certification preferred

Travel Requirements

• No travel required.

Overtime/Additional Hours Requirements

• Will require a shift on Saturday or Sunday
• May be requested to work overtime dependent on business need.

Physical Requirements

• Normal Office Environment
• Indoor work in a climate-controlled environment.
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Are We Your Company? Leaf Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. For us, we strive to be better than the best and we want you to join in our success! With offices across the U.S. and Canada, our team is diverse and strong. From marketing to sales, installation, and service, we have the best team, right along with the best home solutions. We are committed to our employees' growth, which we demonstrate by:

• Innovating, Always: Leaf is focused on providing cutting edge solutions, both for employees and customers
• Partnering With Our Customers: Building strong and trusted relationships is at the core of everything we do
• Empowering Employees: Our brand begins and ends with our people, and we provide opportunities for growth and success in a supportive environment
• Supporting Our Communities: Home is where the heart is, and we in turn strive to give back to the communities that our customers and employees call home

What do we offer?

• Industry-leading compensation package
• Fully paid Medical, Dental, and Vision benefits after 90 days
• 401k Savings Plan
• Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs
• Childcare benefits to support families
• Endless opportunity for growth and advancement. Just ask our current employees!

Other perks you need to know about:

• Employee assistance program - get 24/7 support in areas including legal, financial planning, and counseling.
• Employee discount marketplace - enjoy discounts on thousands of products, from cars to local attractions.
• Gym membership compensation - your insurance will help cover the cost of your gym membership!
• Groups like Vet Connect & the Women's Committee to help you get involved and to provide resources for your success

Leaf Home Awards and Accolades: Leaf Home has been recognized as a top workplace by The Plain Dealer, is a multi-year recipient of Top Workplaces USA by Energage, and has been Certified™ by Great Place to Work®. A few of our brands have also earned accolades, including:

• LeafFilter and Leaf Home Safety Solutions have ranked on the annual Remodeling 550 list
• Leaf Home, LeafFilter, and Leaf Home Safety Solutions have been recognized on Qualified Remodeler magazine's Top 500 list
• Leaf Home is a Smart Culture Awards honoree for its employee-focused culture
• Leaf Home is recognized as a growth leader on both the Inc. 5000 and Inc. 5000 Regionals: Midwest lists

For a full list of awards earned by our brands, please visit www.leafhome.com/press/ .

Diversity and Inclusion Statement

Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).