Call Centre Representative - Remote

Title: Call Centre Representative - Remote

Duration: 12 months contract

Payrate: $13.50/hr on W2

Job Description:
• Making outbound phone calls to our members and prescribers
• Utilizing multiple software systems to complete Medicare Enrolment case reviews
• Meeting or exceeding government mandated timelines
• Complying with turnaround time, productivity and quality standards
• Conveying resolution to beneficiary or provider via direct communication and professional correspondence
• Acquiring and maintaining basic knowledge of relevant and changing Med D guidance

Skillset required:

Being able to utilize Microsoft Office suite to go through their emails, basically set up an online account, reset a password thing of this nature which may be routine for a regular computer user.

Required Qualifications:
• Ability to effectively communicate with members and prescribers while managing multiple software systems
• Accountable and results driven
• Critical thinker/problem solver
• Receptive to constructive feedback and flexible in adapting to change
• Ability to effectively plan, prioritize, and organize time and workload
• Proficient in navigation of multiple computer applications
• Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors
• Ability to type more than 30 WPM

Preferred Qualifications:
• At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service
• Six months of PBM/pharmaceutical related work strongly desired

Education:
• High School Diploma or GED required
• Bachelor's degree in related field or equivalent work experience preferred

Indotronix is an Equal Opportunity Employer

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