Care Connector PRN

Winter Park, Florida

Employer: AdventHealth
Industry: Case Management
Salary: Competitive
Job type: Full-Time
Top Reasons to work at AdventHealth
  • Benefits from Day One
  • Paid Days Off from Day One
  • Student Loan Repayment Program
  • Career Development
  • Pet Insurance

Work Hours: 2 shifts in a 30-day period. Hours 8:00 am - 4:30 pm.

Shift: PRN

Location Address: Winter Park, FL

You Will Be Responsible For:
  • Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified.
  • Performs skills necessary to create a high-quality patient experience, as reflected through acceptable satisfaction scores, quality monitoring, and patient feedback.
  • Copies, scans, files, and distributes documents.
  • Documents activities and progress in the electronic medical record per defined policy and procedures, computer billing/utilization systems, or in other ways as directed. Inputs clinical information and discharge planning details into the medical record as appropriate for the role.
  • Keeps RN Care Manager, Social Worker and/or other members of clinical team informed of issues or delays impacting a timely discharge or scheduling of post-acute appointments.


Additional Duties and Responsibilities for Care Connector assigned to the post-acute team:
  • Prepares documents and reports required data for clinical reviews and discharge plans for third-party payers and other internal and/or external groups.
  • Contacts third-party payers to obtain and/or confirm authorization for services and communicates necessary related clinical information, when required.
  • Assist in the completion and maintenance of care management contracts during and after patient's hospitalization.
  • Ensures all contract information is accurately documented and maintained in patients' medical record.
  • Thoroughly researches issues and takes appropriate action to resolve them within turnaround time requirements and quality standards. Escalates issues as appropriate.
  • Performs other duties as assigned.


Qualifications
KNOWLEDGE AND SKILLS REQUIRED:
  • Ability to communicate effectively with diverse populations
  • Ability to demonstrate compassion, responsiveness, and initiative
  • Ability to effectively present information and respond to questions from patients/family
  • Critical thinking and problem-solving skills
  • Knowledge of and ability to utilize internal and external resources
  • Flexibility in prioritization and effective organizational skills
  • Ability to multitask and function in a stressful, fast-paced environment
  • Professional presentation and decorum aligned with environment in which they are situated
  • Ability to speak using clear and professional language
  • Demonstrate written communication skills
  • Demonstrate interpersonal/verbal communication skills

EDUCATION AND EXPERIENCE REQUIRED:

High School Diploma or GED

At least one-year experience in a customer service environment

At least 6 months of experience in a healthcare environment
Created: 2024-09-17
Reference: 24032466
Country: United States
State: Florida
City: Winter Park

About AdventHealth

Founded in: 1973
Number of Employees: 80000