If you are located within 30 Miles from Cleveland OR Columbus, OH, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to start Caring. Connecting. Growing together.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:30am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 26300 Cedar Rd,. Ste.1105, Beachwood, OH 44122

We offer up to 6 weeks of on-the-job training. The hours during training will be 8:30am to 5pm CST, Monday - Friday.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

• High Volume customer service environment
• This position will have the following responsibilities:
• Regular contact with provider groups to collect clinical data
• Support Patients in scheduling Home Visits
• Ensure that Landmark has all the documentation available regarding patient conditions
• Support Landmark providers and Nurse Care Managers with operational and clinical tasks
• Handle Escalated patient issues, ensuring the appropriate resources are involved
• Follow triage protocol when needed
• Other duties may be assigned
• The position requires working once a week in the office

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED and/or equivalent work experience
• Experience with Microsoft Word and Microsoft Excel (ability to create, edit, save and send documents and spreadsheets)
• 1+ years of administrative support background
• Must be 18 years of age OR older
• Ability to work our normal business hours of 8:30am - 5:00pm CST.

Preferred Qualifications:

• Experience working within the health care industry
• Experience with escalated customer service issue resolution
• Experience working with Medicare and/or Medicaid Services
• Experience working in a metric-driven work environment
• Experience working as a Medical Assistant, Certified Nursing Assistant, or Pharmacy Assistant
• Experience as a Pharmacy Tech or other clinical administrative role in a health care setting

Telecommuting Requirements:

• Reside within 30 miles from Cleveland or Columbus, OH
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

• Must be able to type and talk at the same time and navigate through multiple screens

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #YELLOW

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