Care Coordinator Rapid Response

Are you ready to make a real difference in people's lives? Join the Harris Center for Mental Health and IDD as a Care Coordinator for Rapid Response. In this critical role, you'll conduct assessments, develop recovery plans, and provide services based on Trauma-Informed and Patient Centered Models. You'll coordinate services, monitor progress, and deliver interventions to support our patients on their recovery journey. If you're compassionate, experienced, and passionate about helping others, we want you on our team to be part of transforming mental health and IDD care.

Your Role in Action

As a Care Coordinator for this unit, you will be:

• Dispatch, as part of a two-person team, to calls for service in the community and provide immediate
  and effective support and intervention to individuals experiencing emotional distress, trauma, or other
  crisis situations, utilizing established protocols and best practices.
• Offer emotional support and guidance to individuals in crisis to help manage their emotions and cope
  with the situation effectively.
• Collaborate with licensed clinicians and other team members to develop crisis intervention plans
  tailored to the individual's needs.
• Coordinate with other agencies and emergency services to ensure a coordinated response to incidents
  requiring emergency intervention, communicating quickly and effectively in emergency situations.
• Maintain accurate and up-to-date records of crisis intervention activities, including critical event
  reports, radio communications, screening and assessments, and progress notes, ensuring compliance
  with organizational standards and under the guidance of a licensed clinician.
• Engage in continuous training and professional development to remain up to date on the latest
  techniques in crisis intervention, emergency preparedness, crisis response protocols, and safety
  measures. This includes staying informed about radio technology and implementing best practices for
  clear communication with first responders during high-pressure scenarios.
• Prioritize self-care and resilience-building activities to maintain personal well-being and professional
  effectiveness during high-stress situations, seeking support and utilizing available resources as needed.
• Uphold ethical standards and legal guidelines in the provision of crisis intervention services.
• Assist in responding to emergency disasters by providing crisis intervention services under a licensed
  clinician's guidance. Support individuals impacted by the event, assess their mental health needs, and
  help implement crisis management strategies to promote resilience and post-event recovery.
• Maintain and operate radios following established protocols and procedures for radio communication.
• Flexibility to work irregular hours which may include evenings, weekends, holidays, and during
  emergencies and disasters.
• Perform additional responsibilities, as directed by leadership, efficiently and effectively with flexibility
  and adaptability

What qualifications you will need:

Education :

• Bachelor's degree (B.A.) from four-year accredited college or university with a major in a social, behavioral, or human service field, including but not limited to: psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, and educational psychology, required.

Required Experience:

• Direct experience working in a mental health or related setting providing care to individuals including
  assessing situations, offering support, and connecting them with appropriate resources.
• Demonstrated ability to offer emotional support and guidance to individuals in crisis, helping them
  manage their emotions, cope effectively and/or seek a higher level of care.

Other Key Qualifications

• Ability to pass a thorough background check and meet all Criminal Justice Information Services (CJIS)
  eligibility criteria. This includes undergoing periodic audits and training to maintain clearance status.
• Certify and maintain status as an Agency Certified Driver. This includes the ability to operate a motor
  vehicle and pass agency performed road test. The employee must possess a valid Texas State issued
  driver's license and be insurable on the agency vehicle insurance policy.

Knowledge, Skills & Abilities:

• Proficiency in conducting risk assessments and developing safety plans.
• Understanding of crisis response protocols, assessment tools, and trauma-informed care.
• Familiarity with evidence-based crisis intervention techniques and mental health treatment.
• Knowledge of mental health conditions, co-occurring disorders, and crisis prevention strategies.
• Awareness of legal and ethical guidelines in mental health care and community resources.
• Basic understanding of psychotropic medications, cultural influences, and effective communication
  techniques.

What we have to offer:

The Harris Center not only offers a competitive salary but also a suite of excellent benefits designed to enrich your life both professionally and personally. Imagine a future with a robust retirement plan complemented by our generous company matching - a testament to our investment in your long-term financial well-being. Experience the unique advantage of our prior service credit, accelerating your journey towards a more substantial Paid Time Off accrual, empowering you to enjoy well-deserved breaks.

Enjoy Cell Phone Discounts, exclusive entertainment deals through Tickets at Work, and a free Headspace subscription for mental wellness. Additionally, our Employee Assistance Program supports your overall well-being.

T ake advantage of significant financial relief through student loan forgiveness as a valued member of The Harris Center team. As a qualifying entity, our employees are eligible for various student loan forgiveness programs, designed to alleviate the financial burdens associated with higher education.

What else you should know:

• This posting is associated with position #50155.
• This position will be located at 3200 Main St. Houston, TX 77002.
• Shift: Wednesday - Saturday 12:00pm-10:00pm.
• Shift Stipend $5,000.
• With travel to consumer homes, flexible scheduling, and an on-call status, every day will be filled with new challenges and experiences. You'll provide services in various environments, interact with individuals facing emotional or physical challenges, and overcome any obstacles with empathy and communication skills. Join us and embark on a rewarding journey of making a positive impact on others' lives, let the adventure begin!

About us:

The HARRIS CENTER is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, The Harris Center provided care to over 96,000 people in fiscal year 2023!

As part of its mission to transform the lives of people with behavioral health and IDD needs in the third largest county in the United States, The HARRIS CENTER provides a full continuum of services at 86 different sites across Harris County. In addition, services are provided in more than 40 different languages as well as sign language to better serve what is one of the most diverse and multi-cultural communities in the nation.

By utilizing the unique expertise of its more than 2,500 employees, The Harris Center is committed to meeting the behavioral health and IDD needs of Harris County residents and giving them hope to live to their fullest potential.