Job Summary

The Care Management Assistant will provide support to the Care Management and Population Health team. This position will collaborate through direct patient outreach, communication with network organizations, and post-acute providers to coordinate care. The Care Management Assistant will document all care management activities in the approved care management system.

Responsibilities

Provide administrative support to providers, patients, and staff to expedite patient flow, telephone communications, and quality patient care. Duties will include: • Conducts patient screening for social determinants of health, identifies community resources, refers patient for resources, and conducts follow up • Assists Care Coordinators with Transitional Care Management, Utilization Management, and Chronic Care Management through patient identification, screening utilizing various information system platforms. • Assists Care Coordinators with arranging durable medical equipment, home health care, scheduling medical appointments, and pharmacy services for the patient population • Tracks and conducts follow up for different patient populations utilizing various reports and information system tools • Reinforces patient education using approved resources and tools as directed by the Care Coordinators • Recognizes and flags clinical issues to care coordinators and manager that need further assessment and intervention • Assists the Population Health and Care Management team by engaging patients in home medication reviews and reminders • Provides support to our network practices with patient outreach, scheduling, and medical record review to improve our quality performance • Maintain timely and comprehensive documentation in the approved system for all activities • Support practice team with medical record abstraction, printing, copying, and submission to approved entities • Strong customer service, verbal, and written communication skills • Ability to utilize Microsoft Office and web-based platforms • Experience with medical terminology required • Experience with electronic health records preferred • Ability to multi-task various job duties in a day

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact) The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department's identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients. Competency Statement Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist. Common Duties and Responsibilities (Essential duties common to all positions) 1. Maintain and document all applicable required education. 2. Demonstrate positive customer service and co-worker relations. 3. Comply with the company's attendance policy. 4. Participate in the continuous, quality improvement activities of the department and institution. 5. Perform work in a cost effective manner. 6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations. 7. Perform work in alignment with the overall mission and strategic plan of the organization. 8. Follow organizational and departmental policies and procedures, as applicable. 9. Perform related duties as assigned.

Education

• High School Diploma or GED (Required) Education: Post High School Diploma or certificate program as Medical Assistant or Nursing Assistant Experience: at least 12 months of experience as a medical assistant or nursing assistant is preferred

Credentials

• No Certification, Competency or License Required

Work Schedule: Varies

Status: Full Time Regular 1.0

Location: Northgate-400 Association Dr.

Location of Job: US:WV:Charleston

Talent Acquisition Specialist: Tamara B. Young tammy.young@vandaliahealth.org