Care Management Support Coordinator II

Job Title: Care Management Support Coordinator II

Why work at OpTech?
OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits on the first day of employment, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! To view our complete list of openings, please visit our website at www.optechus.com .

RESPONSIBILITIES:

Day to day responsibilities of this the role and a description of the project (Outside of Workday JD):

• Outreach members telephonically
• Answer incoming calls from members or Our Client's associates
• Create Case, Create Tasks, Create Referrals in member's chart in Our Client's database
• Complete screenings in Our Client's database
• Filter Excel Spreadsheet
• Utilize Outlook Calendar for daily planning
• Document in Our Client's Database
• Assist Member is downloading Our Client's App and Onboarding
• Educating members on Digital Case Management and Our Client's platforms

Performance expectations/metrics for this individual and their team:

• Handle 80-100 calls per week (outbound and inbound calls)
• Complete screenings on all new members
• Document all member interactions and outreach in Our Client's Database
• Onboard 5-10 members/week to Our Client

First day looks like:

• IT training call

Previous job titles or background work will in this role:

• Call Center, Customer Service

QUALIFICATIONS:

Required Skills/Experience:

• Professional Spoken Communications Skills

Software Skill Required:

• Microsoft, Excel, Outlook

Preferred Sills/Experience:

• MS Word, Excel, Outlook
• Prior Call Center experience
• Prior experience in a managed health plan or medical facility

Education Requirement:

• High School Diploma/GED

OpTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws. https://www.optechus.com/eeo_self_identification/

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