Case Manager - UVA Care and Support Services

The University of Virginia Division of Student Affairs invites applications for an exciting opportunity within the Division - a Case Manager role in Care and Support Services (CASS). The University's mission to develop engaged citizen-leaders is the foundation of the Division of Student Affairs work, which is guided by six core values - academic rigor, diversity and inclusion, health and wellness, honor, public service, and student self-governance. The Division consists of over 200 employees within four units - the Office of the Vice President and Dean of Students - Chief Student Affairs Officer, Student Health and Wellness, the University Career Center, and the Office of African American Affairs - all working together, for and alongside students, to create the distinctive student experience for which UVA is known. The Division is seeking one or more 12-month Case Manager(s). Case Manager(s) work directly with Care and Support Services.

Case Managers (CMs) are student facing and work closely with the Deans and Directors in the Division of Student Affairs with a primary focus in three areas: programmatic support, student support, and incident response. More detailed information regarding how these responsibilities are structured in each area is noted below.

Care and Support Services

The Case Manager's primary function is to provide care and support to students who may be managing ongoing concerns and challenges. The Case Manager will serve in on-call roles.

Case management responsibilities include shared oversight and tracking of case activity within the University's incident management database; assisting with follow up and case closure for Associate and Assistant Deans; and helping to ensure consistency and clarity of case submissions by members of the on-call team. Case Managers will also provide direct support for the student affairs' on-call rotation by assisting with case entry, follow-up, and support referrals.

Student care and support responsibilities may include mentoring, training, and/or supervising student leaders; helping students solve problems; and responding appropriately to challenges and/or crises. Through formal and informal interaction, student affairs professionals assist students in achieving their goals. These interactions include responding to questions from parents, faculty or staff and meeting with students to address a variety of concerns including interpersonal challenges, psychological issues, academic difficulty, or other concerns in order to counsel and provide connection to University resources. The Case Managers will also be expected to provide daily office support for walk-ins/calls (student, staff, and various stakeholders) to the Care and Support Services Team. The Case Managers will triage student issues; manage referrals, inquiries, and documentation/follow-up; collaborate with Assistant or Associate Deans to manage student issues as appropriate; and document meetings, referrals, and dean assignments in the incident management database.

Programmatic responsibilities may include program design, implementation, assessment and/or support services related to the assigned program. The Case Manager may specifically focus on development, implementation, and support for programs and services related to Basic Needs, students leaving/returning to the University, data, social media, outreach requests, and other team initiatives and goals. This will include serving as a primary liaison to campus partners, as well as providing direction, coordination, and administration of program assessment.

Additional Qualifications:

• Experience serving in an on-call rotation or crisis-support role.

Qualifications for the Case Manager position include:

• Education: Master's degree in Counseling, Higher Education, Social Work, or a related field.
• Experience: Two years of relevant experience with a Master's degree. (A Bachelor's degree and six years of experience may be considered in lieu of a Master's degree).
• Strong commitment to the division's core values of academic rigor, diversity and inclusion, health and wellness, honor, public service, and student self-governance.
• Demonstrated commitment to equity and belonging.
• Strong oral and written communication skills.

A competitive applicant for a Case Manager position will have many of the following preferred knowledge areas, skills, and abilities:

• Ability to coordinate resources, evaluate information, and identify alternative solutions.
• Ability to work independently or as part of a team.
• Understanding of the University's educational mission, strategic aims, and programs, including student culture and unique student self-governance model.
• Understanding of student development, identity development, intersections, and complexity of social identities.
• Experience with assessment and data-driven decision-making.

Compensation and Benefits:

The hiring range for this position is $55,000-$65,000 commensurate with qualifications and experience. Employment is contingent on successful completion of a background check. This is an exempt-level position with UVa benefits . Employees' benefits package highlights include:

• 22 days of paid time off, increasing with service; 13+ paid holidays each year, in addition to paid time off
• Parental and Community Service Leave
• Health plan with options to meet healthcare and financial needs available immediately.
• Retirement benefits
• Tuition and professional development benefits after six months of employment
• Employee wellness program featuring activities to earn up to $500/year.

Physical Demands:

This position primarily involves regular office work and may require occasional travel to attend meetings, conferences, or events to support the mission and work of Student Affairs.

Application Process:

To apply for this position please visit the UVA job board . Internal applicants must apply through their UVA Workday profile by searching 'Find Jobs.' Complete an application online with the following documents:

• Resume

• Cover letter

Upload all materials into the resume submission field. Applications that do not contain all required documents will not receive full consideration.

References will be completed via UVA's standardized process SkillSurvey. A total of five references will be requested via SkillSurvey during the final phase of the interview process. A minimum of three references is required. For questions about the application process please contact Michele Jarman , Academic Recruiter. The position is open until filled, but applicants are encouraged to submit applications by September 17, 2024.

Note: This is an exempt-level, benefited position. Background checks will be conducted on all new hires prior to employment. This position will not sponsor applicants for work visas. Located in central Virginia, the University of Virginia is a highly selective public research institution with a major commitment to undergraduate education. The student experience is grounded in the institutional core values of academic rigor, diversity and inclusion, health and wellness, honor, public service, and student self-governance. For more information about the University of Virginia and the Office of the Vice President and Chief Student Affairs Officer visit: http://www.virginia.edu .

The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.