Case Manager-Shelter Programs (HGA-BR)

Position Summary & Duties: HGA is gathering resumes of candidates to fill potential upcoming Case Manager positions to support Shelter Programs that may be located in the Asheville, NC area.

The Case Managers will be needed to assist with the aftermath of storms affecting these areas. They will support shelter activities including serving as a shelter workers, registration workers, feeding staff, dormitory staff and pet support staff. It's anticipated the shelter needs will last from 1-6 months.

Duties & Responsibilities:
• Screening and registering evacuees
• Delivering meals during meal period
• Knowledgeable about Program policies and helps develop standard operating procedures
• Exercise discretion and good judgment with respect to day-to-day management
• Other tasks as directed

Knowledge Skills and Abilities:
• Ability to assess problems and develop solutions in a live, fast-paced environment
• Demonstrates excellent customer service and teamwork.
• Ability to react promptly and efficiently to shifting priorities, demands, and timelines with excellent customer service
• Strong oral communication skills, interpersonal skills, and teamwork ability


Qualifications:
Required Qualifications:
• High school diploma
• At least one (1) years of customer service in a fast paced environment
• Ability to pass a State background check
• Candidates must be located within commuting distance of Asheville, NC to be considered
• Must be able to work 12-16 hour shifts, either day or night shifts

Preferred Qualifications:
• Bachelors degree
• Emergency shelter experience

HGA is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, or protected veteran status, or any other characteristic protected by law and will not be discriminated against on the basis of disability.

Equal Opportunity Employer/Veterans/Disabled

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