ABOUT THIS POSITION

The Community Services Division of the Human Services Department provides holistic and coordinated services to Phoenix's low-income, vulnerable, and senior residents through a qualified and dedicated workforce. The Community Services Program offers a variety of social services to low-income households experiencing crisis. Services are provided through three family services centers. Each center provides a broad range of assistance with urgent needs as well as short and long-term case management services. Currently there is a vacancy for a Casework Aide at the John F. Long Family Service Center.

Casework Aide responsibilities include interviewing clients, conducting assessments to determine eligibility for federally funded programs and assistance needed; providing referrals to appropriate agencies for services and client follow-up. Casework Aides should have wide-range knowledge of social services programs, networking, and information and referral resources. Responsibilities require considerable contact with diverse low-income groups, other agencies, anti-poverty workers and the public.

IDEAL CANDIDATE

• Skilled in communicating with and motivating people.
• Proficient in Microsoft Word.

SALARY

Pay Range: $15.31 to $27.49 per hour.

Hiring Range: $15.31 to $22.61 per hour.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

BENEFITS

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information .
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi .

For more details, visit: Unit 003 Benefits

MINIMUM QUALIFICATIONS

• One year of experience working in a social service environment
• Some college level course work in social work, sociology, social services, or a related field
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• The City job description can be found here .
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here .

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus:

• Experience providing quality customer service to the public by telephone, email, or in person.
• Experience working with culturally and economically diverse families and individuals.
• Experience providing social service information and referrals.
• Experience working in a collaborative team environment.
• Experience completing case note documentation.
• Bilingual skills in the Spanish language is desirable but not required.

RECRUITMENT DATES

Recruitment closes May 21, 2024. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix .
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700 .

REFERENCE

Casework Aide, JC:07260, ID# 54138, 05/07/24, USM, SG, Benefits:003, Q

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.