NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible. Visit us at nychhc.org and stay connected on facebook.com/nycHHC or Twitter@hhcnyc.

NYC Health + Hospitals/Correctional Health Services is one of the nation's leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation's largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City's criminal justice reform efforts.

Job Description

• Act as a project manager for team process improvement projects, coordinating stakeholders within and outside the department to assure that appropriate feedback is obtained and to monitor timely project progress.
• Act as process knowledge base for department by creating and maintaining written operational guides and by developing deep understanding of the Central Operations subunit. This requires directly contributing to its support on a scheduled and as-needed basis and exposure to workflows on all tours. This requires a willingness and ability to respond to a high-volume of inbound phone and email communication promptly and professionally with attention to detail.
• Identify and perform data analyses that support understanding of team work products and independently review and summarize the completion of routine tasks by the department. Participate in team process improvement initiatives.
• Oversee planning, development and may conduct training programs to maintain proficiency of personnel and for use of new equipment and implementation of methods and procedures.
• Review official directives and correspondence to ascertain such data as changes prescribed in Corporate, facility or department programs, policies, procedures and new assignments or responsibilities delegated to office
• Review, prepare and rewrite operational manuals and procedures.

Preferred Skills:

• A Master's degree in Arts or Science with a specialization in hospital administration, health care administration, administrative medicine or in public health when conferred for a program in hospital administration, from an approved college or university; or a Baccalaureate degree; and
  • Four (4) years of administrative experience and background; or,
  • An equivalent combination of training, education and experience in related fields and educational disciplines; and,
  • General knowledge of policies and programs utilized in the operation of a health care facility, ability to assimilate and analyze data, to recommend action based on analytical findings, and to assist in the solution of complex problems in health care administration and management.
• Comfort completing data analysis, preparing reports and creating presentations without additional Excel or PowerPoint training required.
• Is able to organize, sort and manage a high volume of electronic resources with minimal supervision.
• Position may require participation in team observation, process documentation, or project rollout activities outside of standard business hours for up to 2 shifts per week as needed by supervisor.

Minimum Qualifications
1. A Baccalaureate Degree from an accredited college or university in Public Health, Public Administration, Business Administration, Social Work, Psychology or Rehabilitation Counseling, and three (3) years of full-time experience in medically-oriented health care and medical support systems environment, two (2) years of which included experience in an administrative or supervisory capacity in such occupations as physical, occupational, inhalation, speech and audiology therapy or as Medical/Laboratory Technologist, Microbiologist (various specialties), Chemist (biochemist), Radiation and X-Ray Technician or three (3) years of responsible level experience in business management systems or general administration including two (2) years in a supervisory or administrative capacity.
2. A Masters Degree from an accredited college or university in the disciplines listed in (1), and two (2) years of full-time experience as listed in (1), plus one (1) year experience in an administrative or supervisory capacity in occupations as listed in (1); or,
3. A satisfactory equivalent combination of training, education and experience.

Note: Certification or licensure may be required.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button or mail your resume, noting the above Job ID #, to:

NYC Health + Hospitals / Correctional Health Services
Talent Acquisition
Human Resources Department
55 Water Street, 18th Floor
New York, NY 10041
Attn: Talent Acquisition

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs