Centralized Support Representative - Mailroom

As a centralized support representative, you’ll play a key role expediting the collection process of a claim – making use of Progressive systems and databases to retrieve claim and contact information. In addition to handling administrative tasks essential to resolving claims, sort mail by department/recipient as well as process interoffice mail for delivery . You’ll have the opportunity to develop and grow your skills to advance in your career.

Must-have qualifications

• • High school diploma or GED equivalent or higher with one or more years of relevant work experience
  • Work or educational experience must include:
    • Customer service or sales
    • Fast paced and changing environment
    • Multitasking and time management skills
    • Effective verbal and written communication skills
    • Computer skills

Preferred skills

• • Solid written and verbal communication skills
  • Strong attention to detail
  • Ability to handle high volume that comes with working in a multifaceted administrative environment.
  • Strong customer service and follow-up skills
  • Organizational and time management skills are essential in order to promptly and accurately sort mail within time restraints

Location: This is an in-office position in Mayfield Village, OH. After 90 days, you will have the opportunity to work remotely two days a week based on business need.

Estimated Start Date: October 21 , 2024

Training Schedule: Monday - Friday from 8:00am - 4:30pm ET (approximately 12 weeks)
Regular Schedule:Monday - Friday from 9:30am - 6:00pm ET

Compensation

• $17.50 /hour
• Gainshare bonus up to 16% of your eligible earnings based on company performance.

Physical requirements/working conditions:

• Must be able to move and/or lift mail trays at any given time.
• Requires long periods of standing (e.g., mailroom)
• May require prolonged repetitive use of the upper extremities.
• Required to frequently walk, sit, bend, kneel, and use hands and fingers to operate machines.

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance
• Onsite gym & healthcare at large locations

Equal Opportunity Employer