Change Communications Coordinator

Required Qualifications (as evidenced by an attached resume):
Bachelor's degree (foreign equivalent or higher). Two (2) years of full-time communications experience. Experience developing effective communications and/or designing visually engaging graphics and slide decks. Experience with Microsoft Office Suite (Word, PowerPoint, and Excel) and/or Google Workspace.

Preferred Qualifications:Experience with designing, developing and delivering communications for large scale transformations and change programs (e.g. ERP, Payroll implementations). Familiarity with persona-based communications. Knowledge of change management principles and methodologies. Prosci Change Management Certification or Certified Change Management Professional (CCMP). Experience within higher education or state institutions. Experience scheduling meetings (i.e. Zoom, Google Meet, Microsoft Teams, Webex).

Brief Description of Duties:The Change Communications Coordinator reports to the Director of Change Management. This individual serves as the communications resource for small, medium and large-scale transformation initiatives across Stony Brook University. This role is part of the Change Management Office (CMO) that functions as an internal consulting organization supporting transformation initiatives and promoting adoption of business solutions including technologies. The primary focus of this role is to assess change impacts and develop effective communications to impacted users to enable change adoption. The Change Communications Coordinator will need to be experienced in developing communications for change initiatives. Flexibility and adaptability are essential in a changing environment, the Change Communications Coordinator will need to operate in new and ambiguous situations. A high level of confidentiality is needed for this role, along with excellent interpersonal communication, both written and verbal and effective facilitation skills are essential.

The Change Communications Coordinator is responsible for delivering optimal customer service, for protecting institutional data and privacy, and the excellent delivery of solutions and services by following divisional and University policies, procedures, and processes. This individual will work as part of a team of change, communication, and training roles to support and deliver enterprise change efforts. They will own the communications portion of the overall change strategy and plan focusing on the people's side of change including efforts that involve changes to people, processes, technology and/or culture, to realize business outcomes and benefits. Apply proven communication techniques and strategies to create an integrated approach and support change management, communication, and training plans that minimize employee resistance and maximize engagement to drive adoption of change.

• Understand Change Impacts and Identify Impacted Stakeholders:
• Participate in project kick-offs and design/build/testing sessions.
• Assist with assessing change impacts (people, process, technology, culture).
• Identify impacted stakeholders.
• Understand how people go through the change process.
• Support change impact assessments by assisting the change management team.

• Designing and developing Communications:
• Assess the communication needs of various impacted stakeholders.
• Design communications plans and calendars.
• Design and develop communications, translating high-level and complex information to meaningful messaging for appropriate audiences using visually engaging graphics and slide decks.
• Draft, review and approve communications, working with business partners.
• Deliver communications.
• Support execution of the communications strategy.
• Support communications events such as Town Halls, Lunch and Learns, Office Hours, etc.
• Assist with building and leading change communities, facilitating regular discussions ensuring two-way communication (Change Network).
• Partner with Training Manager and/or Trainer to develop training communications to relevant audiences.
• Design, maintain and update the Change Management website.

• Readiness Assessments and Adoption Monitoring:
• Assist with the design and administer Change Readiness surveys.
• Monitor feedback from the user community.
• Respond to feedback/questions/concerns.
• Monitor communications effectiveness.
• Report communications effectiveness.
• Create, recommend, and/or enable reinforcement mechanisms and celebrations of success

• Other duties or projects as assigned as appropriate to rank and departmental mission.

Special Notes:
This is a full-time appointment. FLSA Non-Exempt position, eligible for the overtime provisions of the FLSA.

In addition to the employee's base salary, this position is eligible for $3,400 UUP annual location pay, paid biweekly.

For this position, we are unable to sponsor candidates for work visas.

Resume/CV and cover letter should be included with the online application.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA.

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