Change Management Lead (Temporary Assignment)

Note: This is a temporary assignment.

The Change Management Lead will partner with internal stakeholders and vendors to facilitate implementing change for a large cross-functional initiative, including communications, training and change network.

Responsibilities

• Executed on Change Strategy, manages Execution Timeline and Activities in alignment with initial and ongoing Release Schedules
• Set expectations & coordinates CRM OCM team members in alignment with CRM Strategy
• Maintains change management plan, includes identifying key super users and change network, training plan, communications plans and channels, engagement methods, targeted messaging and materials, etc.
• Identifies major areas of impact and change risk, including core stakeholder segments impacted by CRM implementation, level of impact, and important considerations per stakeholder segment
• Builds case for change story for each stakeholder segment and for MMO as a whole
• Identifies potential sources of resistance to change and develops proactive strategies to address them
• Defines key performance indicators and metrics to measure effectiveness of change initiatives introduced and identifies impacted stakeholders
• Assesses the organization's readiness for change through survey, feedback, and data analysis; uses readiness assessments to inform change strategies and actions
• Develops and maintains clear and effective communication plans. Works alongside internal communications team to ensure effective communications tactics; to create messages, and materials to convey purpose, benefits, and impacts of change initiatives in coordination with project roadmap
• Identifies training and skill development needs related to change, and works with internal learning and development resources to build appropriate programs or resources

Qualifications

Education and Experience:

• Bachelor's degree or equivalent combination of education/training and experience.
• 3-5 years of experience in change management
• Experience in leading change management efforts for complex organizational initiatives, including CRM implementations or large-scale transformation projects
• Proven track record of designing and implementing successful change management strategies that resulted in positive organizational outcomes
• Experience in working with multi-disciplinary teams in a technical environment
• Experience in fostering a collaborative culture and building cross-functional partnerships
• Experience in healthcare organizations preferred

About Medical Mutual:

Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There's a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.

We're not just one of the largest health insurance companies based in Ohio, we're also the longest running. Founded in 1934, we're proud of our rich history with the communities where we live and work.

At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.