Child Care Assistance Program Operations Coordinator (ECECD #10117212)
Albuquerque, New Mexico
Employer: State of New Mexico
Industry: Business & Financial Operation
Salary: $47.33 per hour
Job type: Full-Time
$29.58 - $47.33 Hourly
$61,531 - $98,449 Annually
This position is a Pay Band 75
Posting Details
Interviews will be conducted within two weeks of closing date.
VISION: All New Mexico families and young children are thriving
MISSION: Optimize the health, development, education, and well-being of babies, toddlers, and preschoolers through a family-driven, equitable, community-based system of high-quality prenatal and early childhood programs and services.
The Early Childhood Education and Care Department was established on July 1, 2020. The Department's aim is to create a more cohesive, equitable, and effective early childhood system in New Mexico. That means coordinating a continuum of programs from prenatal to five and ensuring that families in every corner of the state can access the services they need.
Why does the job exist?
This position supports the Child Care Assistance Program by planning, coordinating, and evaluating day-to-day operational, fiscal, and administrative activities. It includes responsibilities related to program marketing, internal and external liaison, logistics, and reporting.
How does it get done?
This role involves overseeing the contracted staff in the call center, including participating in new employee training, monitoring online applications, and assessing calls for quality assurance. Additionally, the position oversees child care assistance training, policy manuals, and addresses improper payment trends by recommending policy changes. Ensuring consistent interpretation and enforcement of regulations, assisting with ongoing training, overseeing fraud investigations, managing the child care assistance program task list, and conducting sub-recipient monitoring of contracted child care slots.
Who are the customers?
New Mexico children, families, providers, and ECECD internal child care assistance staff and management.
Ideal Candidate
A bachelor's degree in any field of study from an accredited college or university along with seven (7) years program administration or project management related to the purpose of this role. Alternatively, a combination of education in a related field and/or direct experience totaling eleven (11) years can substitute for the required education and experience.
The ideal candidate should possess effective communication skills across various methods, including in-person conversations, meetings, emails, and written documents. Additionally, organizational abilities, regulation interpretation, observation/investigation skills, coaching expertise, and project management proficiency are essential.
Minimum Qualification
Bachelor's Degree and five (5) years program administration or project management in areas related to the purpose of the position. Substitutions apply. See Substitution Table below.
Substitution Table
These combinations of education and experience qualify you for the position:
Education Experience 1 High School Diploma or Equivalent AND 9 years of experience 2 Associate's degree AND 7 years of experience 3 Bachelor's degree AND 5 years of experience 4 Master's degree AND 3 years of experience 5 PhD degree AND 1 year of experience
• Education and years of experience must be related to the purpose of the position.
• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.
Employment Requirements
Must possess and maintain a valid Driver's License. Pre-employment background investigation is required and is conditional pending results.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending, and reaching may be required. Direct client interaction and some travel may be required.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Kimberly Brown (505) 331-3577. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
$61,531 - $98,449 Annually
This position is a Pay Band 75
Posting Details
Interviews will be conducted within two weeks of closing date.
VISION: All New Mexico families and young children are thriving
MISSION: Optimize the health, development, education, and well-being of babies, toddlers, and preschoolers through a family-driven, equitable, community-based system of high-quality prenatal and early childhood programs and services.
The Early Childhood Education and Care Department was established on July 1, 2020. The Department's aim is to create a more cohesive, equitable, and effective early childhood system in New Mexico. That means coordinating a continuum of programs from prenatal to five and ensuring that families in every corner of the state can access the services they need.
Why does the job exist?
This position supports the Child Care Assistance Program by planning, coordinating, and evaluating day-to-day operational, fiscal, and administrative activities. It includes responsibilities related to program marketing, internal and external liaison, logistics, and reporting.
How does it get done?
This role involves overseeing the contracted staff in the call center, including participating in new employee training, monitoring online applications, and assessing calls for quality assurance. Additionally, the position oversees child care assistance training, policy manuals, and addresses improper payment trends by recommending policy changes. Ensuring consistent interpretation and enforcement of regulations, assisting with ongoing training, overseeing fraud investigations, managing the child care assistance program task list, and conducting sub-recipient monitoring of contracted child care slots.
Who are the customers?
New Mexico children, families, providers, and ECECD internal child care assistance staff and management.
Ideal Candidate
A bachelor's degree in any field of study from an accredited college or university along with seven (7) years program administration or project management related to the purpose of this role. Alternatively, a combination of education in a related field and/or direct experience totaling eleven (11) years can substitute for the required education and experience.
The ideal candidate should possess effective communication skills across various methods, including in-person conversations, meetings, emails, and written documents. Additionally, organizational abilities, regulation interpretation, observation/investigation skills, coaching expertise, and project management proficiency are essential.
Minimum Qualification
Bachelor's Degree and five (5) years program administration or project management in areas related to the purpose of the position. Substitutions apply. See Substitution Table below.
Substitution Table
These combinations of education and experience qualify you for the position:
Education Experience 1 High School Diploma or Equivalent AND 9 years of experience 2 Associate's degree AND 7 years of experience 3 Bachelor's degree AND 5 years of experience 4 Master's degree AND 3 years of experience 5 PhD degree AND 1 year of experience
• Education and years of experience must be related to the purpose of the position.
• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.
Employment Requirements
Must possess and maintain a valid Driver's License. Pre-employment background investigation is required and is conditional pending results.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending, and reaching may be required. Direct client interaction and some travel may be required.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Kimberly Brown (505) 331-3577. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
Created: 2024-08-30
Reference: 147420
Country: United States
State: New Mexico
City: Albuquerque
ZIP: 87121
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