Claim Processing Technician II

Under general direction provided by an Office Services Supervisor II, the Program Technician II will process general program information while following Disbursements Bureau guidelines and procedures and exercising a high degree of initiative and independent judgment. The incumbent will also provide, as needed, sensitive and detailed information to management, employees, state agencies, public, or other public jurisdictions. These duties will be performed in the Claims Processing Unit of the General Disbursements Section. This position will learn to process special claims schedules under exceptional time release circumstances and process computer generated warrants from the paper claim/manual process. Duties include, but are not limited to the following:

Duties and Responsibilities:
(Candidates must perform the following functions with or without reasonable accommodations.)

Claims Processing Unit Workload

• Utilizing the FI$Cal System, perform one of functions and tasks related to the Claims Processing Unit workloads on a rotating basis and/or as directed by supervisors. Duties include but are not limited to the following:

• Exception Processing: Verify program exception warrants are pulled from workstream for Electronic Claim Schedules and/or take effective action to recover missing warrants. Post claim schedule information to CD102s for exceptions to be released to originating program agencies. Maintain physical custody of warrant exceptions until Statewide Accounting and Reporting Division (SARD) approves funding. Prepare exception warrants for redeposit, reissue, or release by Disbursements. Index and maintain exception documents for archival and research purposes.

• Claims Verification and Reporting: Verify control reports are accurate and that proper processing of tape claims occurred. Input warrant numbers to the Work-in-Progress (WIP) database and update WIP with funding approvals from SARD. Notify Mail Operations management and staff of approved funding and distribute warrants and related tracking and control reports accordingly.

• State Payroll Garnishment Claims: Confirm the accuracy of the electronic garnishment file for Data Guidance processing. Evaluate and request the production of garnishment warrants not produced through the Payroll/Garnishment System. Certify accurate payroll garnishment warrants are disbursed to state agencies. Redeposit or reissue returned garnishment warrants through the Warrant Reconciliation system according to agency direction. With approval, initiate appropriate actions to collect delinquent account receivables on outstanding garnishments. Initiate and distribute notification letters to agencies of outstanding garnishments for redeposit.

• Rush Warrants (Typist or Reviewer): Process hand-type warrants. Log, key, and print rush warrants through the FI$Cal System. Control and maintain security of the Blank Stock Warrant Lock box. Replace damaged warrants. Ensure funding approval is received from SARD and transfer approval information to claim schedules. Verify each rush warrant against claim schedules. Prepare warrants for release according to claim schedule instructions. Log warrants to be released by Warrant distribution.

• Special-Release Claims Processing: Perform the critical steps necessary to pull, sort, organize, label, match the batches of Special Release claims and deliver to the Warrant Distribution Unit accurately and on time.

• Prepare daily statistical reports utilizing Microsoft Excel and FI$Cal to provide data on in-progress and completed work for submission to the General Disbursements GD manager.

• Maintain appropriate files, which includes pending, closed/no action, and completed reissues files.

• Ensure accuracy and timeliness in processing all work in accordance with established guidelines.

Stakeholder Communications/Issue Resolution

• Answer the General Disbursements telephone line and inquiries directed to the email box related to Claims Processing concerns. Provide sensitive and detailed program information and direction to the public, employees, and state agencies concerning claims processing, laws, rules, and regulations governing the activities in the unit.

• Communicate professionally and often with Disbursements Management and SCO division contacts in SARD, Personnel/Payroll Services Division, Division of Audits, Departmental Accounting Office, and others to resolve complex, sensitive, and confidential claims processing concerns.

• Assist with issue resolution, workloads, or special projects related to the General Disbursements Section.

Claims Processing Subject Matter Expert

• Provide expertise, input, and guidance to staff and management on subject knowledge of the varied workloads in the Claims Processing Unit where guidelines are not clear.

• Act as an expert staff resource responsible for consultation in the Claims Processing Unit functions assigned.

• Provide expertise in the development, enhancement, or correction of the FI$Cal system functions related to Claims Processing.

• Assist with on-the job training of new and less experienced staff within the Claims Processing Unit.

• Attend in-person and virtual meetings as a subject matter expert.

• Review and provide feedback on the development of procedure and process updates, training curriculum, and job aides for the varied workloads in the Claims Processing Unit.

You will find additional information about the job in the Duty Statement .

Working Conditions
Free Parking

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• PROGRAM TECHNICIAN II

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-445194

Position #(s):
051-140-9928-004

Working Title:
Claim Processing Technician II

Classification:
PROGRAM TECHNICIAN II $3,721.00 - $4,664.00

# of Positions:
1

Work Location:
Sacramento County

Telework:
In Office

Job Type:
Permanent, Full Time

Facility:
Disbursements

Department Information Looking for a job that you can feel passionate about? Looking for work in an inviting work environment? If you are interested in working in a fast-paced environment surrounded by enthusiastic and self-motivated people, then look no further! The Office of the State Controller (SCO) is the destination Constitutional employer within the State of California. To learn more about the SCO, visit: https://www.sco.ca.gov/index.html

How did you hear about us? Take our survey here:

https://www.surveymonkey.com/r/SCOJOBS

Special Requirements

A resume is required.

Take the Program Technician II examination here:

https://calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=444110

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 8/23/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

State Controller's Office
Attn: Human Resources Office - J.W.
300 Capitol Mall 3rd Floor, Ste 300

Sacramento , CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

State Controller's Office
Human Resources Office - J.W.
300 Capitol Mall 3rd Floor, Ste 300

Sacramento , CA 95814
Application must be received in HR, postmarked or submitted online, by final date.
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to communicate effectively.
• Ability to follow instructions, policies, and procedures.
• Take initiative in work both independently and as a team member.
• Excellent attention to detail.
• Excellent attendance, punctuality, and dependability.

Benefits Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Shanel Watts
(916) 404-9933

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 324-2223

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.