Claim Resolution Specialist-Bilingual English/Spanish

About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee's voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Claim Resolution Specialist-Bilingual English/Spanish

Job Description

• Location: Chicago, Illinois
• Type: Contract
• Job #80565

Our client, a leading insurance company, is hiring a Claim Resolution Specialist-Bilingual English/Spanish on a contract basis

Job ID #: 80565

Work Location: Chicago, IL/Hybrid

Summary:

Job Schedule: Flexible in Chicago or Columbia SC - Hybrid

Job Responsibilities:

• Phone servicing of claim inquiries, customer escalations, client concerns and inquiries, status updates etc.
• Provide excellent customer service and accurate information via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
• Assume ownership and accountability in handling customer requests in an efficient, accurate and professional manner
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
• Effectively navigate multiple system applications to research, analyze and resolve requests, inquiries & concerns
• Maintain established levels of productivity, service, and quality standards
• Learn and comply with corporate policies, regulatory standards, business processes, and procedures
• Complete additional tasks and other projects/duties as assigned
• Availability to work a variety of shifts, including closing (through 6pm CST). Work overtime as needed

Skills:-
• Effective, strong, and service focused communication skills, both verbal and written. Ability to de-escalate and resolve a customer complaint while demonstrating confidence and empathy
• Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
• Proficient computer skills (keyboarding, login, web/cloud navigation), Microsoft 360 (Excel, Word, Outlook, Teams), multi-monitor usage and multi-tasking
• Demonstrate professionalism, personal accountability, reliability and taking personal pride in the handling of inquiries from our customers and agency partners
• Ability to manage competing demands, handle stressful situations, problem solving and strong decision velocity

Education/Experience
• Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!
• Experience in a high-volume contact center with a strong focus on superior service is required
• Customer Service -years of experience-1 -2 years experience