Claims Service Rep Cyber Company HSB Location Hartford , United States

Location Negotiable.

Reporting to the Director of Cyber Claims, this position is primarily responsible for managing complex first party commercial cyber claims, including active ransomware, data breaches and social engineering. The Cyber Claims Service Representative will coordinate and manage the team of incident response vendors to assist the insured in effectively mitigating and resolving the incident. As a customer-facing position, the Cyber Claims Service Representative is hugely focused on delivering high-quality service consistent with established claims management standards. Independent and creative problem solving is essential along with the ability to work in a team environment. Key responsibilities include prompt contact, investigation relative to the cause of loss, assessment of coverage applicability and availability, and achievement of the most efficient, cost-effective resolution.

Required:
College Degree or high school diploma with equivalent work experience
Previous work experience (2+ years) in claims adjusting with a proven track record of investigating complex losses. Adjuster licensing as required by state.
Good working knowledge of PC's (Microsoft 365)
Strong verbal, written, and interpersonal skills.
Ability to handle high volume of work.
Good organizational skills and ability to function effectively in a team environment and be self-motivated.
Some travel may be required

Desired:
College degree in Computer Science, Engineering or Business with completion of insurance course work
1+ years of Cyber adjusting experience
Working knowledge of IT equipment and infrastructure
CPCU designation
Knowledge of MS Word, Excel, Guidewire.
Experience in a customer facing role, financial, or service oriented position.

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.