Clerical Associate-Level-IV "GRANT FUNDED-Article VI "

Lincoln Medical and Mental Health Center is one of New York City's premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women's Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Visit us at www.nyc.gov/html/hhc/lincoln.

Job Description

Purpose of Position:

To engage and connect patients with chronic health conditions to supportive programs, such as Lincoln's onsite diabetes self-management classes and our Tobacco Treatment Program.

As a clerical Associate in Ambulatory Care:

To systematically approach patients by registering and processing patients entering the practice and to accomplish the following:

• To clearly delegate and outline individual clerical responsibilities and serve as a guide and reference.
• To help contribute towards adequate and effective continuity of patient care by providing for sustained and efficient patient flow and productive utilization of clerical personnel.
• To facilitate accurate and timely billing and reimbursement.
• To enhance the patient experience and facilitate practice flow.
• To augment and enhance work performance and morale of clerical personnel.
• To ensure proper and timely revenue workflow.

Under the direction of the Chronic Disease Manager, the Program Assistant's duties Include:

• Coordinating various chronic disease programs, including Lincoln's Tobacco Treatment Program and the diabetes self-management classes offered in partnership with the NYC Department of Health and Mental Hygiene;
• With respect to such programs, duties include reaching patients, publicizing the programs by creating and posting flyers and other material, tracking enrollment numbers, and attending huddles and meetings;
• Being present for the diabetes self-management classes which are held once a week in the evenings (usually a Wednesday);
• Other tasks as needed.

Additional Duties:
• Answer telephone, relay messages, and directs accordingly.

• Adhere to Outpatient Referral Procedures when indicated.
• Is responsible for enhancing personal and professional development through attendance at required and mandated training sessions.
• Is responsible for wearing professional attire to the workplace as well as during off-site work when conducting business on behalf of Lincoln Hospital Center, as per dress attire policy.
• Promote a positive and pleasant attitude conducive to the workplace, which enhances and furthers the Mission, Vision, and Value statement.
• Meet all compliance standards/requirements such as annual physical evaluation/assessment, Annual assessment Training; ELM training, and Fire Drill participation; annual OHS compliance
• Adheres to the Mission/Vision/Value Statement and Guiding Principles of the Organization in all endeavors.

Supervisor additional duties:

• Assists in the preparation of statistical data reports for patient quality improvement/regulatory monitoring activity.
• Oversee practice operations as needed
• Supervises performance of clerical staff and/or practice workflow
• Sends "No Show" letters as needed.
• Records intake time for cycle time processing.
• Monitors and completes Work Queues

Minimum Qualifications
1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button or forward your resume, noting the above Job ID #, to:

Lincoln Medical & Mental Health Center
Human Resources Department
234 Eugenio Maria De Hostos Blvd, (East 149th Street),
2nd Floor, Annex
Bronx, NY 10451
Attn: Recruitment Unit

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs