Client Relationship Manager-Insurance

Location: Atlanta, GA

Overview

Client Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience. A CRM's shared measures are margin, revenue, client satisfaction & employee retention. CRM role-specific measures are renewal win rates, revenue, and margin.
Key Responsibilities

• Build trusted relationships with client stakeholders

• Understand the client environment, issues, and priorities

• Work with clients to define their problems and co-create solutions

• Drive RFPs / proactive bids with regards to renewals, extensions, and expansion

• Track of Insurance industry trends relevant to client business and bring forth proactive ideas and solutions

• Serve as the day-to-day point of contact for the clients

• Responsible for backlog growth including renewals and extensions of current engagements

• Lead the onsite project teams and ensure they understand the client environment

Required Experience

• Minimum 10 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry, within Insurance vertical.

• Experience managing Client P&L of $15 + Million dollars including reporting and metric assessment for the account

• Excellent ability and aptitude to influence and communicate effectively with business stakeholders up to the C-Suite

• Ability to interface at all levels of an organization

• Excellent oral and written communication skills and executive presentation and persuasion skills are required

• Bachelor's degree

Preferred Experience

• MS or MBA degree

• Strong background in a project environment and application development in the Insurance vertical.

• Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment

• Must be detail oriented and able to manage and maintain all facets of complex assignments.

• Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications

• Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 345,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.