Client Service Advisor I

Phoenix, Arizona

Employer: ASK Staffing
Industry: 
Salary: $20 per hour
Job type: Full-Time
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Client Service Advisor

Location: Phoenix, Salt Lake City or Raleigh, NC (Hybrid - 1 day/Month)

Duration: 12 Months

Pay rate: $20/Hr to $25/Hr on W2

Job Description:

Qualifications:
  • High School Diploma or GED and 2 years of experience in Financial Services or Operations Support OR experience in Financial Services or Operations Support
  • Preferred Qualifications:
  • Working knowledge of the client Go platform
  • Inbound call center experience

Responsibilities:

Overview:
  • This position provides advanced operational support for a business unit in the execution of daily activities in support of the client Go platform.
  • Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies.
  • Maintains records or systems crucial for business operations.
  • Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business goals.
  • Assists in the identification of process inefficiencies or opportunities for improvement.
  • May guide less experienced specialists on the team through knowledge in the area of work.

Responsibilities:
  • Service - Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service. Identifies appropriate course of action for more complex issues or disputes.
  • Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities. Identifies and communicates process inefficiencies. May offer recommendations for process improvements.
  • Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
  • Business Proficiency - Provides knowledge in area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests. May offer guidance and direction to less experienced specialists through knowledge in area of work.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
Created: 2024-09-07
Reference: 253703
Country: United States
State: Arizona
City: Phoenix
ZIP: 85008

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