Client Services Associate

O'Fallon, Missouri


Employer: Allianz
Industry: Finance & Accounting
Salary: $42800 - $73371. per year
Job type: Full-Time

Please note that this position is expected to be part of the pending sale of the Allianz Commercial (MidCorp / Entertainment) business to Arch Insurance (Arch). By the end of May (or shortly after hiring for those hired by Allianz in the latter part of May or thereafter), Arch is expected to make comparable offers of employment to the employees of the MidCorp/Entertainment business, conditioned upon, and subject to, the closing of the transaction. The transaction is expected to close following, and subject to, the satisfaction of all applicable closing conditions, including regulatory approval of the transaction. If an employee receives and accepts Arch's offer of employment, subject to the employee's satisfaction of the conditions to Arch's offer, the employee will commence employment with Arch at, and subject to, the close of the transaction. At that time, the employee will be covered by Arch's benefit plans and policies.

Let's care for tomorrow.Your ambitions. Your dreams. Your tomorrow.

At Allianz Commercial (AzC), we are the global leader for insuring corporate and specialty risks in the Allianz Group. Whether it's aircraft, satellites, the world's biggest ships and tallest building, cyber-attacks or climate change impacts, AzC has the major risks covered when it comes to protecting businesses.

We are looking for a Client Services Analyst (m/f/d) within the Finance Operations team, based in O'Fallon.Your Team Our team is committed to invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

The Impact You Will Have As a Client Services Associate, you will primarily answer calls and emails daily from clients and brokers to resolve issues and provide assistance. Directly support management with any escalations or urgent matters; including training and mentoring of peers. Responsible for the ongoing analysis, collection, and resolution of open premium and deductible receivable balances. Activities include, but are not limited to, early stage collection activities, cancellation processes, discrepancy resolution, write-off recommendations, esheatment processes, relationship building, and adherence to local and global policies.

Some of your specific responsibilities could include: 
  • Perform the collection activities for open receivables balances, which include both written and verbal communications and working with internal and external customers in order to resolve the open balances.
  • Accurate and timely analysis of open receivables balances, oversight of discrepancy process, and discrepancy resolution when process is complex and / or involved external customers.
  • Assist with various collection activities, projects, and processes as assigned.
  • Analyze open balances and recommend write-offs where appropriate and process write-offs in accordance with local and global write-off policies
  • Assist with training and on boarding of new hires
  • Set the market standard of excellence in all touch points with both internal and external customers.
What You'll Bring to the Role
  • 1-3 years experience in Billing and Collections, Insurance Operations or Accounts Receivables experience.
  • Knowledge or experience in insurance preferred
  • Computer literacy required; Strong knowledge of MS Office 365 (Excel, Word, PowerPoint)


The annualized base pay range for this role is $42800 - $73371. The annual base salary range represents a nationwide market range. The actual salary for this position may be above and will be determined by several factors, including the scope, complexity and location of the role, the skills, education, training, credentials, and experience of the candidate. The base pay is just one component of the AzC total compensation package. As part of our comprehensive compensation and highly rated benefits programs, employees are also eligible for annual performance-based cash incentive awards.47613 | Finance & Accounting | Professional | Non-Executive | Allianz Commercial | Full-Time | Permanent What's in it for you?

Let's care about everything that makes you, youWe are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

Let's care for your financial wellbeingWe believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and 401K.

Let's care for your opportunities to progressFrom career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

Let's care for life's twists and turnsFrom our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.

Let's care for our society and our planetWith opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.

Care to join us?

Allianz Commercial (AzC) is a global corporate insurance carrier and part of Allianz Group. We provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks across 10 dedicated lines of business. Learn more about us by clicking here.

Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other protected characteristic. Diversity of thinking is an important part of our company culture.

Recruitment Agencies: AzC has an in-house recruitment team, which focuses on sourcing great candidates directly. AzC does not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact managers directly.#LI-DNP #LI-Hybrid

Nearest Major Market: St Louis

Created: 2024-05-17
Reference: 47613
Country: United States
State: Missouri
City: O'Fallon


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