Our client, a national financial services company, is looking to hire a Client Services Associate in Rochester, New York. This position is a hybrid role.

Responsibilities:

• Interfaces with customers to resolve 1st and 2nd tier / escalated customer service issues.
• Investigates, analyzes, coordinates and tracks moderately complex customer issues.
• Conducts research as needed. Escalates issues for action as appropriate to more senior or specialized staff for immediate action.
• Creates and maintains logs, reports, records and files.
• Makes proactive calls to determine issues requiring close attention, identifies problems and works through to resolution.
• May interface with offshore call center to answer questions on process or specialized situations.
• Perform order fulfillment. Receives orders, reconciles information, tracks on spreadsheets, and follows up with customers.
• Prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.

Required Qualifications:

• Associates Degree.
• 1-2 years of office administration experience.
• Must be proficient with Microsoft Office Suite products including Word, Outlook, and Excel.
• Good customer service and phone skills are required.

If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction

Solomon Page offers a comprehensive benefits program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit, and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook , and LinkedIn .

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