Your role

Are you truly service oriented? Do you know how to take care of people?

We're looking for a Customer Service Representative to:

• answer inbound calls/chats in a multi-channel environment from our internal clients at the branches
• educate clients on account services and capabilities
• have basic computer troubleshooting skills for tier 1 support and document and ticket calls
• perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks
• have strong organizational skills, attention to detail, and excellent follow-up skills
• have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries

Your team

Americas Client Service Team is GWM Americas contact center and support team assisting internal clients, external clients, and corporate stock option participants across multiple channels. We are a driven and diverse team with over 250 people working in close partnership with GWM Americas and functions to drive a best-in-class client experience. The Client Service team mission is to create an excellent client and field experience through inclusive partnership, the collective knowledge of the team and identification of opportunities to drive business decisions.

Your expertise

• proficient typing/grammar skills
• detail oriented (nothing gets past you)
• proficient in Microsoft Office Suite
• 4-year degree in related field
• Citrix, Good for enterprise, or Active Directory is a plus
• Windows 7 navigation skills
• basic understanding of computer networking
• monitor, speaker, mice and keyboard troubleshooting, ETC.
• know how to use remote access tools to assist clients
• Outlook and Microsoft office troubleshooting skills

About us

UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..

We have a presence in all major financial centers in more than 50 countries.

Join us

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we're more than ourselves. Ready to be part of #teamUBS and make an impact?

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.