Client Success Specialist / Account Manager, New York
New York, New York
Employer: Uber
Industry: Sales & Account Management
Salary: $88000 per year
Job type: Full-Time
About the Role
The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized restaurants in New York City, to work efficiently and optimally with SMB merchants by deepening the relationship to increase retention as well as grow revenue and expand service. Account Managers are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.
What You'll Do
- Build processes and standardize best-practices within merchant success and your territory
- Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
- Track merchant KPI and OKR to understand their success, issues, or opportunities
- KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
- Excel in hands-on vendor management and training of new merchant features or products
- Act as an ambassador of Uber Eats' mission, brand, and product
- Proactively maintain communication channels with prospects via email, phone, and face-to-face meetings
Basic Qualifications
- At least 3 years of experience in sales, operations, account management, or similar functions
- Excellent communication
- Strong critical thinking ability
- Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
- Based in NYC
Preferred Qualifications
- Proficiency in Salesforce and Excel
For New York, NY-based roles: The base salary range for this role is USD$88,000 per year - USD$98,000 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [https://www.uber.com/careers/benefits](https://www.uber.com/careers/benefits).
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.gle/aDWTk9k6xtMU25Y5A).
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized restaurants in New York City, to work efficiently and optimally with SMB merchants by deepening the relationship to increase retention as well as grow revenue and expand service. Account Managers are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.
What You'll Do
- Build processes and standardize best-practices within merchant success and your territory
- Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
- Track merchant KPI and OKR to understand their success, issues, or opportunities
- KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
- Excel in hands-on vendor management and training of new merchant features or products
- Act as an ambassador of Uber Eats' mission, brand, and product
- Proactively maintain communication channels with prospects via email, phone, and face-to-face meetings
Basic Qualifications
- At least 3 years of experience in sales, operations, account management, or similar functions
- Excellent communication
- Strong critical thinking ability
- Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
- Based in NYC
Preferred Qualifications
- Proficiency in Salesforce and Excel
For New York, NY-based roles: The base salary range for this role is USD$88,000 per year - USD$98,000 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [https://www.uber.com/careers/benefits](https://www.uber.com/careers/benefits).
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.gle/aDWTk9k6xtMU25Y5A).
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Created: 2024-09-26
Reference: 131837
Country: United States
State: New York
City: New York
ZIP: 10036
Similar jobs:
-
STORE MANAGER in Corinth, NEW YORK
Dollar General in Corinth, New York💸 $58460.0 per year -
Fulltime, Permanent Radiologist around Westchester County, New York
ICON Medical Network in Westchester County, New York -
Social Worker Assistant 2, (NY HELPS), Central New York Psychiatric Center, Adirondack, P25502
StateJobsNY in Saranac Lake, New York -
Campus Undergraduate - 2025 Enterprise China Management Summer Internship New York, NY
American Express in New York, New York -
Brand Partnerships Manager, Finserv - Global Business Solutions - New York
TikTok in New York, New York -
Assistant Director of Food and Beverage - Millennium Hilton New York One UN Plaza
Hilton Hotels & Resorts in New York, New York💸 $85000 - $95000 per year -
Mental Health and Addiction Peer Support Specialist - Remote in New York
UnitedHealth Group in Albany, New York💸 $19.47 - $38.08 per hour -
Associate, Consulting Clients - New York (Jan 2025 Start)
Third Bridge in New York, New York💸 $70000 per year -
MAC Artist - Full Time - Bloomingdales 59th - New York, NY
Estee Lauder Companies in New York, New York -
STORE MANAGER in Liverpool, NEW YORK
Dollar General in Liverpool, New York💸 $59920.0 per year -
Licensed Master Social Worker, (NY HELPS), Central New York Psychiatric Center, Albany Pre-Release, P25551
StateJobsNY in Albany, New York -
Rehabilitation Counselor 2, (NY HELPS), Central New York Psychiatric Center, Albion Satellite Unit, P25519
StateJobsNY in Albion, New York -
STORE MANAGER in Richfield Springs, NEW YORK
Dollar General in Richfield Springs, New York💸 $58460.0 per year -
Behavior Technician - New York, NY
Frontier Management in New York, New York -
Registered Nurse Supervisor 1 Psychiatric, (NY HELPS) Western New York Children's Psychiatric Center, Nights, P25211
StateJobsNY in West Seneca, New York💸 $79928 per year -
CNA / Certified Nurse Aide - New York, NY
Frontier Management in New York, New York💸 $17 - $23 per hour -
Labor Services Representative/Trainee 1/2 (Spanish Language) - New York City (NY HELPS)
StateJobsNY in New York, New York -
Virtual Engagement Associate (VEA) - New York
Morgan Stanley in New York, New York💸 $57000 - $115000 per year -
Campus Undergraduate - 2025 Enterprise Digital & Data Solutions Digital Product Summer Internship New York, NY
American Express in New York, New York -
Trial Attorney (New York Field Office)
Offices, Boards and Divisions in New York, New York