Client Support Technician #0ITZ001

Job Location:

• The office for this position is located at District 9 Probation & Parole, 1919 N. Rangeline Joplin, Mo 64801
• Candidates who complete a successful onboarding and training period may be eligible to work at an alternate location in compliance with OA-ITSD's Distributed Workforce Plan.

Why you'll love this position:

A position at this level provides support for technical issues. Answers questions and provides information, advice, and instruction to clients on issues varying from simple to moderate complexity. The primary focus is on understanding the issues to be resolved and solving disruptions/problems within the defined scope of standards and protocols. May be responsible for user provisioning functions. Escalates issues to a higher level of support as warranted and within given time guidelines.

This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES).

ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.