Administrative Support

1.0 FTE, 8 Hour Day Shift

At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

Reporting to the Clinic Registration Manager, the Clinic Clerical Coordinator functions as both the lead to a team of employees and as a member of the clinic team that performs the tasks required to meet the institutional registration standards. The Clinic Clerical Coordinator is capable of maintaining operations of the unit in the absence of the Registration Manager. This position has frequent contacts with patients, third party payers, PSO staff, contracting staff, and managers of clinic and clerical staff. The Coordinator functions with a high degree of independence.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

• Serves as in-house expert resource on registration and IDX and OnTrac functionality.

• Assigns daily work schedules, adjusts work files for registration staff.

• Verifies insurance eligibility.

• Ensures scheduled patients are eligible for services requested, and/or determines patient liability.

• Keeps IT logic current in IDX system when changes occur both internally and externally.

• Assigns Medical Record numbers.

• Meets the productivity standard set for this position 90% of the time.

• Performs monthly Quality Reviews on sample registrations performed by staff to ensure accuracy.

• Prepares monthly productivity report from data supplied by staff, and other ad-hoc reports as requested.

• Reviews registration edit report, identifies, documents and reports registration problems to technical staff, and corrects database in a timely fashion.

• Adheres to policies, practices and procedures.

• Administers and evaluates competency exams of new staff, and provides on-the-job training.

• Participates in registration orientation for new staff.

• Serves as resource to other staff on registration, benefits and authorization process.

• Participates with manager in improving clinic registration procedure.

• In the absence of the Registration Manager, maintains operations of the unit.

• Performs other duties as assigned.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: AA or AS in health related field or equivalent combination of relevant education and/or pertinent experience.

Experience: Three years' experience in a medical, billing or health insurance office setting. Preferred: Experience with registration.

License/Certification: None

Knowledge, Skills, & Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Skilled in effective communications, customer service, problem solving, and managing multiple priorities.

• Knowledge of insurance eligibility, benefits, contract language, and medical terminology.

• Demonstrates knowledge of registration policies, FSC determinations and contract information.

• Accurately utilizes IDX insurance dictionaries to assign FSC.

• Demonstrates acceptance of patient and family regardless of race, gender, disease process, life-style, sexual orientation, religious or cultural beliefs.

• Follows policies, procedures and guidelines to manage patient care and other information.

• Ability to utilize appropriate manual and electronic systems.

• Ability to maintain confidentiality.

• Ability to speak, read, write, and understand English effectively at a level appropriate for the safe and effective performance of the job.

• Skill using keyboard and mouse for computer interface.

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $81,952.00 to $92,976.00

Equal Opportunity Employer

L ucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.