Clinic Operations Supervisor - Merrifield, VA (Fairfax County)

The Clinic Operations Supervisor provides direct supervision of the front-line practice staff. Will coordinate overall operations of the practice and manage issues related to facilities. Will assist to implement goals, objectives, practice policies and procedures and systems.

Qualifications:
Minimum Education
Bachelor's Degree or equivalent & relevant work experience (Required)

Minimum Work Experience
2 years of progressive experience in a healthcare setting (Required)
2 years of supervisory/team lead experience required (Required)

Functional Accountabilities
Grow

• Encourage and share new ways of making the right work easier to do

• Recognize and share incremental improvements in operations

• Monitor and promote efficiency in the team's operations

Clinic Operations Management

• Provide direct oversight of day-to-day operations of the practice.

• Troubleshoot operational issues and develops action plans w/ manager to resolve.

• Assist manager in developing performance standards to achieve department goals, developing and implementing policies and procedures.

• Ensure accuracy of work/registration processes by staff; Implement training and testing of staff; optimize time-of-service collections. Ensure cash collections processes are performed completely and accurately.

• Assist the manager in evaluating current business as well as new program initiatives.

• Ensure adherence to corporate policies and procedures

Budget & Financial Management

• Ensure vendor invoices are entered in Bear Resource to be processed.

• Monitor supplies and orders as necessary.

• Review monthly practice performance report with manager to ensure expenses are within budgeted projections.

Quality Control and Performance Improvement

• Implement monthly customer satisfactions surveys.

• Work with manager, physician leader, and QI Specialist to make improvements as indicated by survey results.

• Ensure quality of registration process by reviewing registration denials and provides feedback to staff.

• Lead performance improvement initiatives as identified by management team.

• Ensure that performance boards are implemented.

Human Resources Management

• Participate in selection/hiring process of new staff.

• Establish work schedules for staff.

• Train and mentor administrative team and provide on-going performance feedback.

• Conduct performance evaluation and manage staff performance goals.

• Performs disciplinary actions as needed.

Administrative Tasks

• Perform administrative tasks such as payroll, time records.

• Complete requisitions and OCR entry into Bear Resource Finance.

• Other tasks as necessary.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
Teamwork/Communication
Performance Improvement/Problem-solving
Cost Management/Financial Responsibility
Safety