Clinic Receptionist

Overview

CHI St. Alexius Health Dickinson part of CommonSpirit Heath a national nonprofit health system based in Englewood Colorado. The faith-based system operates in 18 states and includes 103 hospitals. Additional services offered within the system are: long-term care assisted and residential living communities community health services organizations home health agencies and numerous outpatient facilities.

The Clinic Receptionist is under the direction of the clinic manager/administrator. The Clinic Receptionist performs a variety of business office and reception duties accurately and with minimal supervision. These responsibilities include, but are not limited to: answering and routing phone calls in accordance with practice policies; scheduling patient appointments; greeting and registering patients; collecting, verifying and updating patient demographic, copays, and insurance information; and general administrative support duties.

Responsibilities

Perform Patient Check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.

Answer phone calls and direct them appropriately.

Schedule appointments according to office guidelines.

Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.

Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

Prepare charts for patient appointments making sure all necessary information is complete.

Conduct all functions associated with patient check-out including collecting patient responsibility payments and scheduling follow-up appointments.

Qualifications

Required Education and Experience

Does not apply

Required Licensure and Certifications

None required

Required Minimum Knowledge, Skills, Abilities and Training

One year of customer service experience, clerical, or business-related experience.

Required Minimum Age

Must be 16 yrs of age or older