Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the #1 hospital in Dallas-Fort Worth for the sixth consecutive year, we invite you to continue your healthcare career with us at William P. Clements Jr. University Hospital. You'll discover a culture of teamwork, professionalism, and consistent opportunities for learning and advancement into leadership roles

UT Southwestern is honored to be a Veteran Friendly work environment that is home to approximately 800 veterans. We value your integrity, dedication, and the commitment you've made to our country. We're proud to support your next mission.

To learn more about the benefits UT Southwestern offers visit https://www.utsouthwestern.edu/employees/hr-resources/.

Experience and Education

High school graduation or equivalent and two (2) years experience at the level of CSA II or equivalent performing in a patient care front office or back office environment (in areas such as admitting, insurance verification, billing, and scheduling); or Bachelor's degree in related field and six (6) months experience performing in a patient care front office or back office environment (in areas such as admitting, insurance verification, billing, and scheduling).

Job Duties

• Maintains high level of customer service to all internal and external customers. Functions as patient service recovery expert as needed.

• Oversees performance of tasks within function of clinic (patient phone calls, check-in, check-out, billing activities, scheduling, etc.). Provides working supervision to Clinic Staff Assistants (CSA staff) to ensure appropriate guidelines are followed. Functions as preceptor to ensure CSA staff receive orientation to work tasks. Creates and/or maintains templates for CSA staff functions as needed. Provides regular feedback and training to CSA staff regarding performance.

• Gives feedback to Clinic Staff Supervisor for performance reviews of CSA staff.

• Ensures adherence to policies and procedures; works with Clinic Staff Supervisor by assisting in recommendations and/or implementation of changes as necessary to maintain efficient clinic.

• Monitors bump list, handling of appointment cancellations, and overbooking approvals.

• Orders, stocks, and maintains variety of supplies, including office supplies and forms.

• Ensures integrity and availability of patient information by staff; maintains patient confidentiality in accordance with university and department policy.

• Performs CSA staff duties as necessary.

• Functions as liaison with other departments, offices, and divisions regarding clerical clinic functions as needed.

• Participates in phone audits as necessary.

• Assists Clinic Staff Supervisor with preparation of monthly quality assurance documents as required. Gathers data for analysis and reporting.

• Duties performed may include one or more of the following core functions: a) Directly interacting with or caring for patients; b) Directly interacting with or caring for human-subjects research participants; c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.

• Performs other duties as assigned.

Performs other duties as assigned.

Security

This position is security-sensitive and subject to Texas Education Code •51.215, which authorizes UT Southwestern to obtain criminal history record information.

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.