Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to start Caring. Connecting. Growing together.

Optum Tri-State brings patients local care, backed by national expertise. As a premier provider of health care services, Optum Tri-State offers services including primary care, urgent care, a diverse range of specialty care, outpatient surgery, and imaging. The regions draws on the knowledge of leading doctors and healthcare experts to help 1.6 million patients across 630 locations access high quality, affordable healthcare within their community.

Together, for better health, Optum is committed to providing the highest standard of comprehensive medical care in a patient-centered and compassionate environment, with the comfort and convenience of being close to home.

• If helping people live their healthiest lives is attractive to you, Optum is the place to be!
• We value work-life balance and have flexible on-site and remote non-clinical opportunities available.
• We believe in employee development, professional growth and company longevity.
• Our culture is one of mutual respect, teamwork and equality.
• Competitive salary, great benefits, and other attractive incentives.

The Clinical Administrative Coordinator is responsible for initial triage of members, and the administrative intake of patients. Includes managing incoming calls, managing requests for services from providers/members, providing information on available network services and transferring members as appropriate to clinical staff. The navigator calls the patient, updates demographics, updates communication preferences, checks eligibility, works recalls, and pushes out electronic access to medical record.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 9:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 3 Delaware Drive, Lake Success, NY.

Primary Responsibilities:

• Manage administrative intake of members
• Calling on all referrals for the organization within 24-48 hours of the referral being entered
• Calls the patient, updates demographics, update communication preferences, checks eligibility, works recalls, and pushing out my chart
• Process incoming and outgoing referrals, demographic intake, notification and census roles
• Managing provider templates for patient access optimization

This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent experience
• Must be 18 years old or older
• 6+ months of customer service experience
• Experience with Microsoft Word and Outlook (email and calendar management)
• Ability to work onsite; 3 Delaware Drive, Lake Success, NY
• Ability to work our normal business hours of 9:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

Preferred Qualifications:

• 2+ years of customer service experience
• 2+ years experience working in a call center
• 2+ years clerical or administrative support background
• 2+ years experience working with health care insurance
• 2+ years experience working in a health care facility- hospital, physician's office or medical clinic setting.
• Experience with Microsoft Excel (create, edit, save documents and spreadsheets)
• EPIC knowledge and experience
• Knowledge of ICD-9 and CPT codes

New York Residents Only: The hourly range for this is $16.54 - $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

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