NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States. Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

8:00 A.M - 4:00 P.M

Job Description

PURPOSE OF THE POSITION:

Epic Site Director
• Consult with all departments regarding any H2O (Epic) planning and/or issues
• Report/Escalate H2O production (PRO) issues
• Assist Service Lines to achieve their targets via optimization/enhancement process
• Help usher optimizations through the H2O Optimization Tracker to the various work
group/decision making bodies for quick feedback/turn around.
• Assist with upgrade support activities
• Downtime Planning, Coordination, and Communication
• Responsible for working closely with various hospital team members in identifying, evaluating, selecting, and implementing specific technologies that support the business plans and EPIC IT strategies.
• Attend Monthly/bi-weekly training updates meetings
• Attend Monthly/bi-weekly Support/Upgrade meetings
• Triage/ Analyze end-user issues
• Oversee remedy incident management as it relates to escalation and training
• Liaison to the Central Office H2O Training Team
• Identify potential training gaps/issues and work with the Instructional Designer/Principal Trainer or other training team members to resolve and/or mitigate.
• Coordinate/Schedule Onsite Training
• Help facilitate local work group meetings
• Tip Sheet/Bulletin distribution
• Serve as Back Up Training Coordinator for Epic training
• Serve as Back Up Final Approver for Epic access
• Other duties as related to H2O EMR
2. Epic PAGNY/Medical Staff Training Coordinator and Final Approver
• Monitors reports and email communications to determine when PAGNY members/ Medical Staff members need Epic training/privileges
• Enrolls all PAGNY employees and Medical Staff members in Epic Training modules and places tickets for Epic Credentials
• Acts as troubleshooter, backup training coordinator and final approver for other areas and for module go-lives.
3. Identifying needs, preparing, assisting and delivering of end user support.
• Provide real-time, onsite local support to Epic End Users
• Conduct Local Training sessions
• Fully immerse and learn the end-user work flows to best facilitate the learning experience of end-users.
• Provide Boots-on-the-ground H20 support
• Meet with new providers to provide personalization and first day support service
• Identify and escalate issues to H20 Application and Training Team
• Collaborate with PhyCare, Revenue Cycle and CDI/UM teams to address Epic provider knowledge deficits
• Maintain Credentialed Trainer status
• Act as a feedback mechanism for hospital staff to the site director and CMIO
• Develops requested tip sheets.
• Assist with other training activities as assigned
4. Workflow monitoring. feedback, and training
• Monitors designated Epic workflows and provides feedback to CMIO and clinical leaders as to performance
• Provides individual or group training to clinicians regarding targeted workflows
• Gives feedback to individual clinicians regarding adherence to workflows

Minimum Qualifications
1. A Masters Degree or advanced clinical degree from an accredited college or university and two years of experience serving as a lead in soliciting, defining, and managing requirements for internally and externally developed software in a clinical, allied health, non-allied health, behavioral health, information technology, information services, business, analytics or related area; or, one year of experience in a relevant clinical and/or healthcare administration role/function; or
2. A Baccalaureate Degree from an accredited college or university and five years of experience as described above; or
3. A satisfactory combination of education, training, and experience.
4. Specialty certification(s) issued by a national commercially available program, state, professional society, academic or technical institution in an area(s) listed above, may be credited on a month-to-month basis toward the required work experience for a total of one year.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Vacancy Control Board Number

MET-06072024-0645