CLINICAL CARE COORDINATOR

Responsibilities

Heartland Behavioral Health Services has been providing care for children and adolescents for over 100 years in Nevada, Missouri. We treat male and female patients ages 4 through 17 in both acute as well as residential programs for conditions ranging from depression, anxiety and other mood disorders to recovering from a traumatic event . All of our programs have been designed and tailored to help our patients grow and prosper.

Heartland is nestled within 50 secluded acres in Nevada, Missouri, providing the perfect rural area setting for our residents to heal and grow. A reprieve from everyday life, our peaceful environment allows residents to return to the basics and reconnect with themselves and others. We also offer leisure activities, such as baseball, basketball and an equestrian program, that allow children and adolescents to enjoy themselves while building self-confidence, trust and teamwork.

The Outpatient Clinicial Care Coordinator provides support in the day-to-day operations and the coordination of care within the outpatient clinic. Serves as a liasion between the patient and the clinical team members. Ensures proper scheduling of appointments. Coordinates care with community primary care providers, schools, and other healthcare entities. Provides utilization management documents, pre-authorization for medications and coordinates new admission activities. Ensures that the outpatient medical charts comply and meetings all standards of care. Supports various insurance and financial

counseling functions related to ensuring financial payments and follow-up paperwork completion. Performs back-up clerical functions throughout the facility in a supportive role.

JOIN OUR TEAM AND HELP US "CHANGE LIVES"!

Job Duties/Responsibilities:

• Supports intake and utilization management areas by assisting in daily tasks such as admitting new patients, gathering, and organizing the necessary documents needed for continued authorization
• Supports outpatient clinic process by assisting with processing new patient paperwork. Ensures that the process flows smoothly and gathers needed documents from community providers
• Supports continual updating of clinic sessions used and utilization management information into the computer accurately and in a timely manner.
• Schedules appointments, contacts patients prior to appointments to reduce no-shows. Screens in new patients as they enter the outpatient center.
• Completes verification of data entry for patient demographics, authorization, and payer/plan eligibility within the patient record prior to each visit.
• Coordinated outpatient physician and therapist schedules.
• Completes the initial patient admission process for patients new to the HBH system.
• Demonstrates proficiency in telehealth scheduling and functioning, in MS4 use, Concord and Midas. Answers the phone/fax system on clinic operating days.
• May provide support role to provide breaks, one day a week to the switchboard, serves as a back up to utilization care management in the hospital and RTC levels of care. May aid with chart filing in various departments within the facility.
• Assists with communication with families and updates as to the status of treatment, coordinates the transition of care from acute and RTC to outpatient level of care.

Benefit Highlights:

• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• Educational reimbursement for qualified positions
• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Career development opportunities
• SoFi Student Loan Refinancing Program

Qualifications

Requirements:

• Graduate of high school diploma or equivalent
• At least 2 years' experience working in the mental health field
• Specific experience in the care management and/or utilization review.
• Individual will have strong working knowledge of insurance verification, pre-authorization for medication, clinical chart record requirements
• Individual will demonstrate an ability to utilize Microsoft Word, Excel, telehealth scheduling and other hospital specific programs
• Individual will be detail orientated and have an experience in providing quality customer service.
• Individual will have experience operating in the role of a clinic manager or business office manager.

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS

and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

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