Clinical Concierge- NCT with MA/LVN-PRN

Collects identification and payor related documentation, conducts registration using EPIC workflow.
Measures and documents vitals and communicates the resulting data to the consumer and provider, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level.
Documents chief complaint, allergies, health history, and current medications accurately in EPIC for review by provider. 40%
Performs and documents laboratory testing and collections per provider orders and/or standard operating procedures, to include venipuncture with prior venipuncture competency check-off.
Administers and documents oral and intramuscular medication using the appropriate medication verification workflow.
Assists provider with procedures to include, but not limited to maintaining sterile field, laceration repair, I&D, and application of ortho-goods and assists with ortho-glass application.
Performs diagnostic x-rays and documents completion of radiology examinations within the licensed scope of practice as ordered and verified by the provider. Performs x-rays following established protocols and utilizes appropriate exposure factors for care and safety. Ensures images and applicable communication are transferred to radiology group for overread and assures all images have a report on file in the medical record. 35%
Behave in a professional and empathetic manner to build trust, comfort, understanding, and relationships with consumers and secondary guest(s) and in-line with patient experience standards.
Welcomes the consumer and secondary guest(s) to the center (including eye contact, smile, greeting, and personal introduction) and inquires about the purpose and nature of the visit.
Recognizes and notifies provider immediately of emergent patients, performs BLS, provides oxygen administration, and assists provider with emergency care. 15%
Schedules primary care referrals for consumers
Maintains office supplies, medical supplies, and medications at appropriate par levels as assigned.
Performs quality checks throughout the facility per established policies and procedures
Other duties as assigned 10%

Education
H.S. Diploma or Equivalent Req And
Other Completion of approved NCT training program Req And
Other Successful completion of a Medical Assistant education program Certified or Registered Medical Assistant in lieu of the completion of a Medical Assistant education program.

Those hired prior to 04/11/2022 will be grandfathered without MA education/Certification Req Or
Other Successful completion of a vocational nurse program Req

Experience
6 Months Previous health care facility clinical experience as a LVN, MA, CNA, or other patient care Req and
6 Months Previous x-ray experience or completion of an internal THR NCT training program in lieu of experience Req and
6 Months Previous experience as licensed NCT Pref and
Previous experience with electronic health record Pref and
Previous experience with straight-arm x-ray Pref and
Previous orthopedic experience Pref

Licenses and Certifications
NCT Non-Certified Radiology Technician Registered by the Texas Medical Board Upon Hire Req And
LVN - Licensed Vocational Nurse State of Texas, if LVN Upon Hire Req Or
Other Certified or Registered Medical Assistant in lieu of the completion of a Medical Assistant education program if hired after 4/11/2022 Upon Hire Req And
BCLS - Basic Cardiac Life Support BLS maintained every 2 years and required prior to providing independent patient care. Upon Hire Req And

Skills
Must have strong oral and written communication skills
• Knowledge of medical best practices within the urgent care setting
• Knowledge and skill in the use of personal computers and related systems and software
• Ability to work efficiently under pressure, independently, and take initiative
• Ability to willingly accept responsibility
• Ability to set priorities and use good judgment
• Knowledge of medical terminology
• Knowledge of EPIC
• Ability to maintain effective and organized systems to ensure timely consumer flow
• Exceptional customer service and phone etiquette
• Skilled in correct grammar, spelling, and punctuation

Supervision
Individual Contributor

ADA Requirements
Extreme Heat 1-33%
Extreme Cold 1-33%
Extreme Swings in Temperature 1-33%
Extreme Noise 1-33%
Working Outdoors 1-33%
Working Indoors 67% or more
Mechanical Hazards 1-33%
Electrical Hazards 1-33%
Explosive Hazards 1-33%
Fume/Odor Hazards 1-33%
Dust/Mites Hazards 1-33%
Chemical Hazards 1-33%
Toxic Waste Hazards 1-33%
Radiation Hazards 1-33%
Wet Hazards 1-33%
Heights 1-33%

OSHA
Tasks involving exposure to blood, body fluids, or tissues.

Physical Demands
Medium Work