Clinical Education Manager

Manager Clinical Education- CES Manager (Exempt)

Central Arizona

Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

POSITION SUMMARY: Under general direction, the Clinical Education Services Manager oversees Clinical and Education Services activities for the Operation, represents AMR to local communities, medical and training institutions, state department of health services, and other related agencies. Responsible for creation, implementation, and tracking of education programs and continuous quality improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinate the CES function for the Operation. Provide guidance, direction, and support through collaboration with both internal and external CES professionals concerning a consistent approach to clinical education and processes.

• Serve as a clinical resource for field and management personnel.

• Oversee clinical aspects of field performance.

• Develop, coordinate, and conduct education activities, training, and other methods to promote a system of continuing education. Incorporates simulation into education and training.

• Develop, coordinate, and conduct the orientation program in collaboration with other departments and in compliance with AMR requirements.

• Responsible on an ongoing basis of mentoring the local CES professionals with a goal of developing a team-oriented approach with positive results. Comply with all employment laws and support affirmative action/equal opportunity goals.

• Develop and maintain record keeping process of clinical education and training.

• Actively participate in and/or develop a process for the evaluation and/or selection of equipment.

• Stays current with developments in industry and clinical standards, as well as applicable federal and state guidelines, policies, and procedures.

• Utilizes evidence-based practices to develop education and training as well as implement clinical performance practices and standards.

• Develop education processes to include course objectives, examinations and manuals for use as

lesson plans.

• Conduct orientation classes, BLS/ACLS/PALS provider and instructor certification courses, quarterly training, and continuing education.

• Coordinate new graduate paramedic orientation, education, and field training rides

• Manage American Heart Association Training Center as the Training Center Coordinator adhering to AHA policies and procedures. Provides supervision and support for instructors and contracted Training Sites. Coordinates and conducts AHA courses and outreach for the community.

• Work with local physician advisory groups.

• Participate in clinical aspects of problem resolution.

• Oversee any clinical requirements related to contracts, agreements, etc.

• Conduct clinical call reviews and investigations.

• Track and review events in response to complaints and/or compliments relating to medical performance.

• Conduct clinical quality assurance investigations immediately upon receiving information regarding a possible protocol or standard of care violation. Document findings in writing. Provide timely briefings to appropriate leadership on incidents and investigations.

• Oversee vaccination program while adhering to Safety & Risk policies and procedures.

• Responsible for tracking and maintenance of employee certifications and vaccinations.

• Identify, develop, and implement quality improvement (QI) programs. In order to assure clinical excellence, programs should include, but are not limited to proactive and retrospective elements of QI concerning clinical call reviews, chart reviews, and trend analysis for both individual and group clinical performance. Such programs should drive the continuing education (CE) process and related coursed offered to field personnel.

• Responsible for the Field Training Officers (FTOs). This includes, but is not limited to, leading the selection process of FTOs; the monitoring and directing of the FTO program; assisting with development of FTO guidelines and procedures; and promoting leadership development.

• Responsible for field preceptors. This includes, but is not limited to, leading the selection process of preceptors; the monitoring and directing of the preceptor program; assisting with development of preceptor guidelines and procedures; and promoting leadership development.

• Assist in the creation/revision of clinical and education aspects of standard operating procedures.

• Represent AMR with local EMS agencies, education programs, facilities, regional associations, state officials, and other agencies.

• Review completed patient care reports for accuracy, adherence to clinical standards, and completeness.

• Evaluate statistics regarding Medicare, Medicaid, and other billing for review of problem areas. Collaborate with Patient Business Services to identify and improve documentation practices.

• Provide clinical support for documentation and billing personnel.

• Participate in appeals processes from a clinical perspective.

• Possess and demonstrate a high level of confidentiality with regards to the information he/she reviews and discuss with only appropriate authorized personnel.

• Adhere to and compliance with information systems security. Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.

• Mentor employees, conduct performance evaluations, counsel and provide remediation, and

provide performance improvement plans to assign personnel, conduct follow up meetings and feedback to personnel that have been provided a performance improvement plan, and work to facilitate individual and team development that drives positive results. Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures.

• Adhere to all company policies and procedures.

• Occasional travel required.

• Provide performance statistical data on personnel for review (i.e. success rates of individuals and organization for intubations, IVs, etc.)

• Participate in the Promotional Testing when applicable to EMS when needed.

Education/Licensing/Certification:

• Bachelor's degree in a related field preferred.

• Current State Certification as a Paramedic.

• Current AHA BLS, ACLS, and PALS provider certifications.

• Current AHA BLS, ACLS, and PALS Instructor certifications preferred.

Experience:

• Minimum of 5 years' experience in the direct delivery of pre-hospital advanced life support as a Paramedic/RN to include experience in critical care environments.

• Experience in performing, evaluating, instructing, and coaching all aspects of the delivery of pre-hospital care.

• Experience in simulation education and continuous quality improvement processes.

Knowledge and Skills:

• Ability to read, write, and speak English fluently.

• Effective oral, written and interpersonal communication skills.

• Effective public speaking and presentation skills.

• Working knowledge of computer operations and Windows software.

• Working knowledge of continuous quality improvement concepts and principles.

• Basic knowledge of statistics, analysis, and report creation.

• High level of attention to detail.

• Acceptable driving record.

Working Conditions and Mental/Physical Requirements:

WORKING ENVIRONMENT:

• Occasionally: Confined areas, extreme hot and cold, wet and/or humid conditions, noise, vibration, mechanical and electrical equipment, moving objects, high places, fumes/odors/mists, dirt and dust, gasses, toxic conditions, human excrement, blood, urine, mucous, tissue.

• Frequently: May works alone or with and around others, face-to-face and verbal contact, inside and outside temperature changes, extending sitting or standing, travelling, extended day.

• Constantly: office, classroom settings.

PHYSICAL:

• Occasionally: Hazards, fatigue, boredom, short deadlines, patient care MCI's, high call volume, life and death situations.

• Must be able to lift up to 50 lbs.

• Frequently: Repetitive tasks, high pressure, intense tasks. MENTAL REQUIREMENTS:

• Occasionally: Clerical, memorization, and higher math skills.

• Frequently: Simple and complex reading and writing, simple math skills.

• Constantly: Analyzing, perception/computation, problem solving, judgment, reasoning, and decision making. EQUIPMENT USED:

• Occasionally: Simulation manikins and accessories, training devices, audio/visual equipment, gurney, stair chair, IV supplies, IV pump, ventilator, bandaging, medications, monitor/defibrillator, radio, suction, equipment, airway equipment/airway bag, disposable supplies, durable equipment, trauma bag/box, facsimile, telephone headset, calculator.

• Constantly: computer, mobile phone, office phone, printer, copier

GUIDING VALUES AND BEHAVIORS:

Employee must consistently exhibit our guiding principles:

• Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.

• One Team - We respect each other and achieve together what no individual can alone.

• Innovation - We are driven to develop solutions that inspire progress.

• Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.

• Ownership - We are accountable for what we do and take pride in how we do it.

• Citizenship - We are dedicated to being good stewards in the communities we serve.

REPORTING RELATIONSHIPS: Reports to: Regional Director Interrelationships: EMS Operations, Local Communications/Dispatch Operations, Corporate Payroll, Corporate IT, and other support departments

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.