NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States. Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

8:00 A.M - 4:00 P.M

Job Description

PURPOSE OF POSITION:

The Metropolitan Hospital Laboratory Quality Director, together with the Deputy Directors, Medical Director and Administrative Director, forms the leadership team for the Laboratory Department and is directly responsible for the overall Laboratory Quality Assurance and Performance Improvement Program.

AREAS OF RESPONSIBILITIES:

Quality assurance directors are tasked with defining and promoting a quality mindset across an entire lab and for complying with the Metropolitan mission statement. Directors are responsible for managing all QA functions, working with cross-departmental leadership to deliver high quality products on schedule. QA directors establish and maintain a quality system to ensure a company's facilities, equipment, personnel, methods, processes, and procedures conform to both internal guidelines and regulatory standards: AABB, CAP, NYS DOH, FDA, CLIA, Joint Commission, EPA, HIPPA and OSHA.

SUMMARY OF DUTIES AND RESPONSIBILITIES:

• Design and implement Departmental Quality Improvement Monitors under the direct supervision of the Laboratory Director and participate in performance improvement activities.
• Prepare monthly reports detailing the results of all Quality Improvement initiatives.
• Monitor compliance of Quality Control documentation, corrective action and appropriate supervisory signatures in compliance with New York State and the College of American Pathologists recommendations and requirements
• Coordinates laboratory's proficiency program with administrative director and monitors result submission, result review and corrective action for all P.T. failures.
• Assist the administrative director in maintaining a personnel competency program that includes technologists and supervisory personnel as per directives of the Clinical Laboratory Director.
• Follow all safety requirements and monitor safety compliance and processes in the Department.
• Coordinate yearly safety audits of entire department and follows up on corrective action for all deficiencies.
• Assess safety compliance in the laboratory and suggest ways to improve it.
• Make periodic revisions to Laboratory Safety Manual and Chemical Hygiene Plan.
• Evaluate new safety products and train laboratory staff in their use.
• Enforce laboratory safety practices with managers, supervisors and administrative director.
• Modify protocols and edit documents, with Director approval in order to improve laboratory workflow and processes.
• Interact with IT to ensure proper functioning and troubleshooting of LIS issues.
• May write procedures and/or prepare manuals as required.
• Represents the laboratory on the hospital's Environment of Care Committee.
• Coordinates SDS yearly update and fire drill training.
• Ensure the laboratory has proper policies and procedures to comply with the New York State and the College of American Pathologists requirements.
• Coordinate CAP, NY State and JC applications and inspections with administrative director.
• Support other supervisory and managerial staff with regulatory agency preparedness.
• Participate in scheduled in-service training and educational programs to improve skills and expand the knowledge of the technical staff.
• Help to set up continuing education opportunities for the staff.
• Keep up-to-date on safety and regulatory issues.
• Utilize learning resources of the hospital system for professional development.
• Assist with orientation of new employees.Perform other assignments as required by the clinical and administrative laboratory directors.
• Participates in competency assessment of departmental staff.
• Complaints/Grievance (Internal and External) will all be directed to the Quality Manager for documentation, evaluation, review, and presentation to the Chairman and Senior Administrative Director.
• Ability to create reports that involve CAPA
• Ability to work with the Hospital Quality Assurance department
• All other duties as requested.
• Overseeing training and competency of the staff.
• Develops and implements departmental operating policies and procedures in accordance with Metropolitan Hospital policies and procedures and requirements of regulatory agencies.

Minimum Qualifications

CERTIFICATION(S)/LICENSE(S):

Preferred: NYSED license as a clinical laboratory technologist.

Candidates must meet one of the qualifications requirements of a laboratory supervisor, as outlined in Title 10, Section 58-1.4 of the New York Public Health Law

EDUCATIONAL LEVEL:

Bachelor's degree in clinical laboratory technology from a program registered by the NYS Department of Education or

Bachelor's degree in the major of biology, chemistry, medical technology or physical sciences from an accredited college or university or at least five years of experience in a similar laboratory including previous supervisory experience.

YEARS OF EXPERIENCE:

• Two (2) years of experience overseeing laboratory operations, creating and establishing laboratory programs and reviewing and interpreting safety data, in a hospital or health care setting; and
• Successful completion of NYC Health + Hospital's Supervisor Development Program withing (3) months of appointment or promotion.

In addition, you can submit your resume to METCareers@nychhc.org with the Job Title and Job ID # of the job posting that you applied to in the subject line of the email.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs