Clinical Lead - Meadville, PA

Careers with MedExpress. At MedExpress, we believe in delivering quality, convenient, affordable health care and exceeding our patients' expectations. Our neighborhood medical centers are open every day from 8-8 with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what's really important. We provide a broad scope of services including urgent care, basic wellness and prevention, and employer health services. As part of the Optum and UnitedHealth Group family of businesses, we're working together to help people live healthier lives and to help the health system work better for everyone. You can become part of our elite team almost anywhere with 250 MedExpress centers across the country and two administrative offices in Morgantown, WV and Pittsburgh, PA. Join us to start Caring. Connecting. Growing together.

The Clinical Lead will collaborate with Center Managers, field and administrative leadership in the overall responsibility for the clinical functions of the centers to ensure maximum utilization of resources and the efficient and quality delivery of services.

Primary Responsibilities:

• Serves as a resource for clinical staff, providers and Center Managers regarding clinical workflows, documentation, quality control, daily and monthly checklists, training metrics and MedExpress Patient Safety Goals, providing guidance to staff on clinical policies and procedures
• Leads clinical training and staff development programs at the center level in conjunction with Administrative Training team
• Performs Quarterly Clinical Center Inspections, clinical observations for patient safety metrics, and 10 chart reviews per center per QTR
• Utilize the MedExpress Continual Readiness Checklist to ensure compliance with Optum and accreditation Standards, assisting the Center Manager with center readiness for accreditation and inspections
• Optimizes clinical performance by reviewing quality metrics and inspections to identify trends for their centers, communicating opportunities for improvement to Center Manager, Area Leadership, and Administrative Quality and Training Teams
• Collaborates with Administrative Quality Team to implement PDSA to initiate improvements at the center level
• Supports the Center Manager if remediation/re-education training of clinical staff is needed
• Coordinates the EHS Certification of all clinical staff in alignment with DOT Regulations
• Ensures that new hire training, ongoing training, and annual clinical competencies are completed
• Support the roles of the Clinical Preceptor and EHS Field trainers, reinforcing changes that impact their precepting and leading "train the trainer" sessions
• Documents training received in the employee training record for training delivered in-field
• Interviews clinical candidates in partnership with Center Manager
• Promote the use of RL Datix for adverse event and near miss reporting
• Attend monthly Clinical Operations/Training calls and Clinical Communication Forum (CCF) and ensuring relevant information is placed in the Communication Binder for staff to review and acknowledge

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Certification for clinical based role
• Certification as a Master EHS (UDS/BAT) Trainer; will obtain if not currently certified. Partner with a Clinical Lead who is certified as an EHS Trainer until certified
• LPN, EMT-P, RT or MA with 3+ years of clinical experience; training experience preferred
• Knowledge of MedExpress policies and procedures, OSHA and HIPAA regulations
• Scheduling flexibility based upon business need. Days of the week to be determined by Area Leadership and may include weekends. Administrative time allocated for chart reviews, meetings, personal ongoing education or training, and candidate interviews
• Proven ability to provide direct patient care as assigned by the Area Leadership - 25 to 50% of their time/week, ensuring that Area Directors are aware of any clinical competency or training needs which may need to be factored into their staffing assignment

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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