Title: Clinical Operations Specialist

Employee Classification: Clinical Operations Specialist

Campus: University of North Texas - Health Science Center

Division: HSC-Health Systems

SubDivision-Department: HSC-Health Systems & Clinical Aff

Department: HSC-Correctional Medicine-350501

Job Location: Fort Worth

Salary: Commensurate with experience

FTE: 1.0

Retirement Eligibility: TRS Eligible

About Us - Values Overview:

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu .

Department Summary

The Correctional Medicine Department is a non-academic service-line under UNTHSC's Office of Clinical Innovation. This Department oversees and manages two Comprehensive Medical Services contracts with Federal Bureau of Prisons (BOP): Federal Medical Center (FMC) Fort Worth - male facility and FMC Carswell - female facility.
Correctional Medicine serves as the prime-vendor contractor responsible for providing inpatient/outpatient facility and specialty physician services for these two FMCs. We provide additional on-site specialty clinics and other locum tenens services at each prison facility. We have an established Correctional Medicine - Provider Network of local hospitals, outpatient centers and ambulatory health clinics that we subcontract with to provide health care services for our contracts. We also utilize our HSC Health faculty practice plan to provide a number of these specialty services.
Both of our federal contracts are fee-for-service arrangement with rates based a percentage premium to the current Medicare Fee Schedule. Each contract is awarded under the terms and conditions of the Federal Acquisition Regulation. These are 5-year service contracts with a Base Year and 4 one-year option periods. We were recently awarded a new contract effective on May 1, 2021 for the FMC Fort Worth facility and we are currently operating under Purchase Order extension for FMC Carswell until a new contract is awarded.

Position Overview

This position will responsible for assisting with the coordination and oversight of the clinical operations for UNTHS Comprehensive Medical Services. The incumbent may also assist with the coordination and oversight of contracts with the Federal Bureau of Prisons (BOP) and other Correctional Medicine Department assigned projects and contracts.

Minimum Qualifications

Completion of an accredited Medical Assistant program and current Medical Assistant Certificate and two (2) years of demonstrated clinical office experience to include clinical scheduling for multi-specialty group practice and related back-office experience

Knowledge, Skills and Abilities

• Ability to review and assess specialty referrals, facilitate clinical orders, and coordinate clinical scheduling of appointments and procedures and other related clinical operations support tasks.
• Must be computer literate and technologically competent to communicate in written and electronic media at all levels within a health care organization.
• Knowledge and demonstrated capability of using clinical scheduling software, electronic medical record systems, and Microsoft Office software applications.
• Successfully pass and maintain necessary security clearance.
• Excellent written, verbal and interpersonal communication skills and ability to prioritize and multitask in an effective and efficient manner.

Preferred Qualifications

Demonstrated experience with a wide variety of specialty services in a multispecialty group practice. Demonstrated experience in the field of correctional health care.

Required License/Registration/Certifications

Medical Assistant Certificate

Job Duties:

• Coordinate clinical scheduling for a broad spectrum of clinical specialties; performing clinical triaging of referral packages from the BOP, including reviewing inmate patient history, medical record documentation, physician orders, laboratory reports, imaging reports, and other ancillary diagnostic reports to ensure inmate patients are prepared for their scheduled appointments and/or procedures.
• Communicate appropriate instructions, and recommended treatment plans, complete retrieval of appropriate medical records, and accurately coordinate inmate patient appointments with Correctional Network Providers and Facilities.
• Effectively utilize electronic scheduling and health record systems to schedule accurate specialty appointments and/or procedures, document electronic clinical scheduling reports, track pending appointments, cancellations, and no-show appointments, and report negative trends and findings to Clinical Operations Coordinator, Clinical Operations Manager and CMD Executive Staff, as appropriate.
• Facilitate the timely retrieval and reporting of medical record reports for completed specialty appointments and/or procedures to the BOP in support of UNTHSCs Comprehensive Medical Services Contract
• Provide clinical operations support for BOP Health Services Staff, Correctional Network Providers, and Facilities, as necessary, to assist with clinical scheduling and oversight of clinical operations for our BOP contracts.
• Establish and maintain an open line of communication with all clinical operations and administrative support areas, both external and internal, as required. Participate in Clinical Operations Meetings and/or other special meetings related to UNTHSCs Comprehensive Medical Services contracts

Work Schedule:

Mon - Fri 8am - 5pm

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

N/A

Benefits:

For information regarding our Benefits, click here .

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, facilities and employment practices. The University of North Texas System immediately investigates complaints of discrimination and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.