At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

Under moderate supervision, responsible for supporting infrastructure growth into public and private cloud spaces. Builds strong relationships with appropriate business units as well as other IT departments. Work with other infrastructure teams to development standards around a hybrid cloud data center model.

This position can be worked remotely with in the U.S.

This position will have a salary range of $62,424 - $115,000 based on experience and location.

What you'll be responsible for:

• Manage and support internal production server infrastructure.
• Manage and support public cloud production environment.
• Maintain operational software and tooling E.g. ServiceNow, Ansible, SharePoint, Jenkins, Octopus Deploy, Apache Webserver, Microsoft IIS, etc.
• Design and implement Disaster Recovery processes.
• Build and support company's growth into the public cloud services.
• Develop strong relationship with the DevOps team(s) to assure best practice implementations.
• Implement automation across both public and private cloud data centers.
• Maintain processes, tools, and documentation in support related to operational environments.
• Develop processes and procedures regarding new client onboarding activities.
• Perform other duties as assigned.

What you'll need to have:

• Minimum of 3 years of experience in cloud operations engineering, network engineering, or system administration.

What would be nice for you to have:

• Bachelor's Degree in Computer Science or Engineering.
• Technical certification in GCP preferred.
• Developing professional expertise. Works on non-complex to moderately complex projects. Exercises judgment within
• defined procedures and practices.
• Strong experience with GCP, AWS, and/or Azure.
• Experience with Site Reliability Engineering (SRE) principles, including but not limited to Service Level Objectives (SLO) and Service Level Indicators (SLI), TOIL reduction, Automation and Root Cause Analysis.
• Strong experience with scripting languages such as Bash and PowerShell scripting.
• General experience supporting layer 2/3 networking, load balancers, and firewalls.
• Knowledge of networking protocols such as HTTP, DNS, and TCP/IP.
• Systems administration (Linux and Windows).
• Experience with system and application monitoring.
• Strong experience with configuration management tools such as Puppet or Chef.
• Willingness to learn and work with proprietary Jack Henry & Associates' software solutions.
• Excellent communication (written & oral) and organizational skills; self-motivated, hands-on, entrepreneurial.
• Customer service minded.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.