Cloud Services Analyst

The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go-to-market we will show our clients that we serve more than HR organizations - from the CEO to CFO, Risk Manager Business Unit leader-and that we deliver on our issues and help create value for our clients.

Human Capital As-A-Service

Today's disruptive environment calls for a different mindset and a new approach to drive organizational performance and enhance human capital development now and in the future. Deloitte Human Capital as a Service brings that insight, through broad and deep capabilities to help our clients optimize people, process, and technology to thrive in an unpredictable world.

Recruiting for this role ends on 9/30/2024

Work you'll do:

As a Cloud Services Analyst for our digital change management platform built on Salesforce, you will play a critical role in helping clients drive value for their Organizational Change Management efforts.

• In this role, you will support Deloitte's clients utilizing a state-of-the-art change platform, while also expanding your understanding of our team's digital resources and Deloitte's change methodology through exposure to a multitude of projects across various industries.

Responsibilities include, but are not limited to:

• Client Delivery:
  • Responsible for using the team's ticketing system to track and address basic incoming client needs to provide ongoing, on-demand support for clients using our tools (including license management, data setup/configuration, ongoing maintenance, customization requests, and reporting)
  • Effectively prioritize, estimate, and communicate task timelines to internal team and client stakeholders

• Internal Continuous Improvement Activities:
  • Responsible for helping the team identify, plan, and execute ongoing continuous improvement activities (e.g. release documentation, knowledge management strategies, etc.)
  • Proactively and concisely communicate with team members, clients, and project teams to convey progress on assigned tasks
  • Proactively raise risks to internal leadership

Required Qualifications:

• Bachelor's Degree
• Minimum one (1) years of experience in a client delivery, consulting, or customer success role
• Limited immigration sponsorship may be available
• Ability to travel 0-25%, on average, based on the work you do and the clients and industries/ sectors you serve

Preferred Qualifications:

• Minimum one (1) years of experience with Organizational Change Management
• Minimum one (1) years of experience in relational databases and/or data analytics
• Minimum one (1) years of experience using or implementing Salesforce products

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

Possible Locations: Atlanta, Austin, Baltimore, Birmingham, Boca Raton, Boise, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Costa Mesa, Dallas, Davenport, Dayton, Denver, Des Moines, Detroit, Fort Worth, Fresno, Grand Rapids, Harrisburg, Hartford, Houston, Indianapolis, Jacksonville, Jersey City, Kansas City, Las Vegas, Los Angeles, Louisville, McLean, Memphis, Miami, Midland, Minneapolis, Morristown, Nashville, New Orleans, New York, Philadelphia, Pittsburgh, Portland, Princeton, Raleigh, Richmond, Rochester, Rosslyn, Sacramento, Salt Lake City, San Diego, San Francisco, San Jose, Seattle, St. Louis, Stamford, Tampa, Tempe, Tulsa, Washington DC

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $ $70,720 -$106,060.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

For more information about Human Capital, visit our landing page at: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-human-capital-consulting-jobs.html

#HC24 #HCaaS24

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