Cloud Support Technician
Elkridge, Maryland
Employer: Piper Companies
Industry:
Salary: $125000 per year
Job type: Full-Time
Cloud Support Technician
Join our team at Zachary Piper Solutions in Elkridge, MD, as a Cloud Support Technician focusing on operational support for Microsoft Azure and Office365 within our Secure Operations Centers (SOCs). This role ensures 24x7x365 service delivery across various responsibilities.
Work Schedule:
Fixed schedules available: Mon-Fri, Sun-Thu, Tues-Sat, or Wed-Sun with start times at 6AM (Days), 2PM (Mids), or 10PM (Nights), with one mandatory weekend shift per month.
Responsibilities:
• Monitor deployment flow and promptly escalate issues to deploying teams.
• Collaborate with feature teams to resolve volume drivers.
• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with internal and external teams.
• Support outage recovery efforts within defined SLAs.
• Log all actions in designated systems for audits and root cause analysis.
• Drive recovery efforts with feature teams.
• Troubleshoot and resolve customer or service outages.
• Update operational procedures and training documentation as necessary.
• Manage secure work area operations, including hardware deployments and physical escort duties.
• Assist with equipment troubleshooting and user account requests.
Required Skills:
• Active TS/SCI with Fullscope Polygraph clearance.
• Bachelor's Degree in IT or equivalent practical experience.
• 1+ year of experience in Information Technology
Compensation:
• Up to $125,000 depending on experience
• Medical, Dental, Vision, 401k, paid time off, and holidays
Join our team at Zachary Piper Solutions in Elkridge, MD, as a Cloud Support Technician focusing on operational support for Microsoft Azure and Office365 within our Secure Operations Centers (SOCs). This role ensures 24x7x365 service delivery across various responsibilities.
Work Schedule:
Fixed schedules available: Mon-Fri, Sun-Thu, Tues-Sat, or Wed-Sun with start times at 6AM (Days), 2PM (Mids), or 10PM (Nights), with one mandatory weekend shift per month.
Responsibilities:
• Monitor deployment flow and promptly escalate issues to deploying teams.
• Collaborate with feature teams to resolve volume drivers.
• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with internal and external teams.
• Support outage recovery efforts within defined SLAs.
• Log all actions in designated systems for audits and root cause analysis.
• Drive recovery efforts with feature teams.
• Troubleshoot and resolve customer or service outages.
• Update operational procedures and training documentation as necessary.
• Manage secure work area operations, including hardware deployments and physical escort duties.
• Assist with equipment troubleshooting and user account requests.
Required Skills:
• Active TS/SCI with Fullscope Polygraph clearance.
• Bachelor's Degree in IT or equivalent practical experience.
• 1+ year of experience in Information Technology
Compensation:
• Up to $125,000 depending on experience
• Medical, Dental, Vision, 401k, paid time off, and holidays
Created: 2024-06-27
Reference: 122716
Country: United States
State: Maryland
City: Elkridge
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