Club Engagement Counselor

HGV now offers Day One Team Member Benefits!

Under general supervision, a Club Engagement Counselor will help engage member participation to foster long term connections helping to reduce our company’s recession rate.

This role will be responsible for educating members, answering member’s questions, and taking a part of retaining current members via one-on-one consultations and other engagement means.

• Hosting live virtual appointments with members being on camera.
• Researches and resolves concerns and questions raised by members, while educating members on the benefits of their membership/ownership.
• Provides information to members as it relates to their account and maintains compliance of all time keeping and attendance policies.
• Held accountable for all appointments/meetings that are set up.
• Must meet or exceed required departmental expectations to be eligible for incentive programs.
• Understanding multiple membership products and services brings a strong advantage for our customers.
• Must be able to work a flexible schedule including nights, weekends, and holidays.
• Can you demonstrate a strong ability to identify, analyze, and solve problems?
• Promotes a positive "can do" demeanor and works as a great teammate.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
• Completes all required Company training/compliance courses as assigned.
• Performs other related duties as assigned.

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

• Ability to work well under pressure in a fast-paced environment.
• Strong multi-tasking skills while retaining accuracy and quality of work.
• Exhibits strong analytical, communication, and decision-making skills to make independent policy and procedure decisions.
• Computer proficiency in Microsoft Word, Excel, and Outlook.
• Understands how to develop and implement business strategies.
• Excellent customer service skills.
• Proficient in time management; the ability to prioritize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency and takes appropriate action.
• Able to establish and maintain a collaborative working relationship.
• Able to use sound judgment, work independently, with minimal direction.
• Strong analytical and problem-solving skills.
• Performs well with frequent interruptions and/or distractions.

Internal requirements include the following qualifications, knowledge, skills, abilities, and experience are preferred. A 1-year minimum tenure within the Club department, meets and/or exceeds QA standards (minimum of 85% average in the last 6 months). Receives high scores on the Member Post-Call Survey (minimum of 4.0 average in the last 6 months). No disciplinary issues within the last 6 months. Demonstrates expertise in the Club program.

Why do Team Members like working for us:

• Competitive base pay plus commission.
• Recognition Programs and Rewards.
• Discounted Hilton hotel rates worldwide!
• 401(k) program with company match.
• Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• Employee stock purchase program.
• Tuition reimbursement programs.
• Numerous learning and advancement opportunities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation