Club Help Support Counselor

HGV now offers Day One Team Member Benefits and Daily Pay *

Use your communication skills and positive attitude to power vacation dreams as a Call Center Team Member. In this role, you’ll serve as our vacation solutions guide, connecting customers to their ideal vacations before they even set foot within one of our resorts. In this fast paced and energetic environment, you’ll be talking with guests every day, planning travel adventures, and building anticipation for exciting vacations!

Under general supervision, the Club Help Support Counselor provides services needed to the customer base and internal team members with information, assistance and fulfill any requests received by phone, email and internal systems regarding all products for Club Operations.

• Ensures that all inquiries are resolved within department standards of turnaround time, in compliance with company standards, and Club legal parameters.
• Fulfills account management inquiries and requests.
• Mails Club collateral, membership cards and forms upon request.
• Monitors and answers multiple phone lines and email boxes and responds to all inquiries from team members, management, members, and owners, needing assistance in a professional manner and offering assistance until resolution.
• Responsible for receiving and responding to inbound contacts, in compliance with department company standards.
• Communicates with other departments in order to facilitate excellent customer service delivery.
• Maintains Club initiatives and programs as assigned, including but not limited to, member benefits programs, in-resort benefit programs, first day incentive programs, and member specialty programs.
• Fulfills' member requests for point redemptions and exchange.
• Maintains detailed records to verify product inventory and billing.

Why Team Members Love Working For Us?

• Day One Team Member Benefits!
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide
• 401(k) program with company match
• Employee stock purchase program
• Tuition reimbursement program
• Numerous learning and advancement opportunities.
• And much more!

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including having been named to Newsweek’s “Top 100 Most Loved Workplaces®” list for the third year in a row and placed fourth on the list this year, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list, becoming a Great Place to Work® certified company in 2022.

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

Types of Candidates We’re Looking For:

• High School Diploma/GED
• Minimum of 6 months of experience
• Proficient with Microsoft Word, Excel and Outlook
• Excellent written and verbal communication skills with strong sense of customer service
• Good social skills and detail oriented

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.