Purpose of the Job

The purpose of this position is to ensure the safety and wellbeing of Gila County Citizens and their properties, promoting a safe, clean neighborhood. This position conducts and reports on inspections, in addition to monitoring cases and preparing documents. The role also involves customer service duties, plan reviewing and permit issuance.

Essential Duties and Responsibilities

SUPERVISORY RESPONSIBILITIES

This position does not supervise other employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

TIME SPENT

• Conducts site inspections, verifying validity of complaint, composes consequent reports, and opens cases, referring relevant items to other government agencies.

30%

• Prepares Notice of Violation/Summons and sets hearing and compliance dates.

10%

• Monitors cases and reports any changes, keeping complainants informed, and works with owners to resolve violations and achieve compliance.

10%

• Prepares documentation for cases required to go before Hearing Officer.

10%

• Provides customer service: answers questions; assists public with preparation of building and zoning applications.

10%

• Reviews incoming plans and permit requests for compliance to regulations.

10%

• Interprets County codes and determines/helps to meet permit and other requirements.

10%

• Issues permits and ensures applicants are aware of changes needed to comply with code.

10%

• Performs other duties as assigned.

BUDGET RESPONSIBILITIES

This position has no responsibility over any types of budget.

PROJECT RESPONSIBILITIES

Provides project research support on quality assurance projects.

ORAL COMMUNICATION DUTIES

This position explains County procedures or processes and negotiates or persuades.

WRITTEN COMMUNICATION DUTIES

This position creates or edits documents, internal memos, emails, formal letters, reports and contracts.

INTERACTIONS WITH THE GENERAL PUBLIC

Interacts regularly with internal coworkers and other departmental personnel over the telephone, by email, and/or in person. Incidental contact with the public may occur as part of the work location.

INTERACTIONS SPECIFICALLY WITH CUSTOMERS

Always (More than 85% in a year)

Minimum Education/Directly Related Experience Required

MINIMUM EDUCATION REQUIRED

High School Diploma or GED.

MINIMUM YEARS OF DIRECTLY RELATED EXPERIENCE REQUIRED

Two (2) years relevant experience in code enforcement or familiarity of building codes; or equivalent education, training and experience.

PROFESSIONAL CREDENTIALS REQUIRED

Must possess and maintain a valid Driver's License.

Supplemental Information

KNOWLEDGE REQUIRED

Customer and personal service; building and construction; public safety and security; law and government; Federal, State, Local laws, regulations, and Statutes. Basic statistical techniques and applications; business English and report writing; computer software for database and presentations, spreadsheets and mail merge.

SKILLS REQUIRED

Communicating diplomatically; customer service; persuading and influencing; negotiating; problem recognition; problem solving; multi-tasking; typing and data entry.

ABILITIES REQUIRED

Make sense of multiple data; multi-task; maintain hand-eye coordination; maintain calm demeanor in stressful situations and read and write at professional level.

PHYSICAL DEMANDS

• Regularly stands to attend to customers.

• Routinely sits to complete report and operate computers; occasionally sits to complete a program.
• Occasionally lifts under 10 lbs.; occasionally lifts up to 75 lbs.; rarely lifts over 75 lbs.
• Rarely requires dexterity for keyboard operation.
• Incumbents in this position may be required to walk to and from work sites and routinely bend.

WORK ENVIRONMENT

Incumbents in this position use standard office equipment, including a computer, in the course of the work; drives a motor vehicle to attend meetings and visit various work sites including outside construction sites; uses standard office equipment, in the course of the work. Work may be performed outdoors and in construction areas.

SAFETY RISK EXPOSURE

Incumbents in this position on rare occasions may become exposed to telephone verbal abuse by customers or citizens, may be exposed to physical danger, mechanical hazards, chemical hazards, electrical hazards, fire hazards and extreme temperature.

PROTECTIVE GEAR & SAFETY MANUALS

Incumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department.

CONSEQUENCES OF ERROR

Potential errors can cause inconveniences to other employees, and/or delays in related work areas. Delays of services are possible.