Collection Agent - Emergency Medical Services Billing Division

The City of Chesapeake is seeking a customer service oriented Collection Agent to support the Finance Department and the citizens of Chesapeake for our Emergency Medical Services Billing Division. The successful candidate must be detail oriented and have excellent communication and organizational skills.

Among other duties, the Collection Agent will be responsible for the tasks listed below:

• Provides internal and external customer service by responding and assisting taxpayers with resolution of issues and inquiries concerning delinquent accounts.
• Works denials and front-end rejections from providers/insurance companies.
• Posts debt set-off to patient/customer accounts.
• Posting of payments for delinquent accounts, processing related documents such as statements or returned mail, and updating insurance information per patient request.
• Works patient and insurance bad debt accounts to secure payment on outstanding balances.
• Researches insurance retractions/adjustments based on explanation of benefits received and adjusts accounts as needed as well as calling insurance companies to request reconsideration and instruction.
• Arranges for debt repayment or establishes repayment schedules with taxpayers.
• Offers suggestions to management with ideas to improve customer interaction and streamline processes

The City of Chesapeake offers a wide range of outstanding benefits that allow you to tailor a benefits package that meets your specific needs including 14 paid holidays.

Please browse our Benefits Brochure, for a full list of benefits and employee perks.

Required Qualifications
VOCATIONAL / EDUCATIONAL REQUIREMENT :
Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in accounting or a closely related field.

EXPERIENCE REQUIREMENT :
In addition to satisfying the vocational/education standards, this class requires a minimum of three years of related, full-time equivalent experience.

SPECIAL REQUIREMENTS :
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications
Medical billing/coding experience is preferred.