Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

Our Cincinnati Insurance Companies are seeking candidates for a Commercial Lines operations specialist. This role reports to our Fairfield, OH headquarters.

Starting Pay:The pay range for this position is $90,000 - $170,000 annually. The pay determination is based on the applicant's education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be ready to

• drive continuous business process improvement in Commercial Lines, improve and evolve our change management practice, integrate the associate and agent experience into underwriting operations, manage service metrics and optimize staffing capacity using data analytics and deep familiarity of our strategic plans
• seek up-front, objective analysis on problems and opportunities prior to defining and developing solutions
• support efforts to perform data analysis to analyze the current business, support change recommendations and improve business performance
• identify innovative recommendations and solutions which are cross-functional or cross-departmental
• identify changing business trends and opportunities including performing impact, gap & benefits analysis
• participate in business initiatives by working closely with IT associates including business analysts, architects, developers, project managers & service managers to ensure optimization of business processes and customer experience, both internal and external
• provide input and support efforts to facilitate continuous business process improvement initiatives across Commercial Lines
• optimize the associate and agent experience by helping to integrate product and technology enhancements into underwriting operations workflow
• drive change management best practices and supports change management governance across the department
• assist in the design and use of tools to measure the effectiveness of the training program

Be equipped with:

• proven track record of exceeding expectations and delivering exceptional results
• basic knowledge of Commercial Lines underwriting procedures, guidelines, operations, workflow, and tools
• understands the primary business functions and a customer mindset for all segments of the department including but not limited to Key Accounts, Middle Markets, Target Markets, Small Business, and the Customer Care Center
• working knowledge of other departments to anticipate how changes to people, process and technology may affect those departments such as reporting, claims, and billing
• understanding and application of Awareness, Desire, Knowledge, Ability, and Reinforcement change management principles and best practices
  
  strategic thinking abilities
• analytical/ problem solving skills; able to identify patterns in data and take appropriate action
• ability to multi-task and high degree of attention to detail
• works independently and proactively with little direction
• highly collaborative and develops positive working relationships with team members
• adaptive, open-minded, flexible
• highly effective communication skill
• demonstrated negotiation and conflict resolution skills

Bring education and experience from:

• preferred Commercial lines underwriting experience
• college degree or equivalent business experience required

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you're new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career.

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices, and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.