Employer: Phoebe Physicians

Industry: Office / Clerical

Salary: Competitive

Job type: Full-Time

Description

JOB SUMMARY

Organize and direct activities at the Information Desk and Switchboard in accordance with applicable administrative and regulatory requirements. Direct contact with the public via face-to-face and phone.

GENERAL REQUIREMENTS

Adheres to the hospital and departmental attendance and punctuality guidelines
Performs all job responsibilities in alignment with the core values, mission and vision of the organization
Performs other duties as required and completes all job functions as per departmental policies and procedures
Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)
Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.

WORKING CONDITIONS

General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.
May be required to change from one task to another of different nature without loss of efficiency or composure.
Periods of high stress and fluctuating workloads may occur.
May be scheduled as needed including overtime

Qualifications

EDUCATION REQUIREMENTS

EXPERIENCE REQUIREMENTS

2 - 3 years Communicating effectively and dealing positively with the public, customer relations and problem solving and switchboard/communications system and computers. (Required)

CERTIFICATIONS AND LICENSURES

Not Applicable - No Certification and Licensure Requirements Required or Preferred

GENERAL SKILLS

PHYSICAL REQUIREMENTS

Have near normal vision - Clarity of vision (both near and far), ability to distinguish colors
Have good - manual dexterity and eye-hand-foot coordination
Ability to perform - repetitive tasks/motion

PHYSICAL DEMANDS

Standing - Frequently within shift (34-66%)
Walking - Occasionally within shift (1-33%)
Sitting - Frequently within shift (34-66%)
Bending/Stooping - Occasionally within shift (1-33%)
Twist at waist - Occasionally within shift (1-33%)
Pushing/Pulling - Occasionally within shift (1-33%)
Reaching above shoulder - Occasionally within shift (1-33%)

Created: 2024-09-11

Reference: 31130

Country: United States

State: Georgia

City: Albany

Communications Representative - Patient Experience