COMMUNICATIONS & TECHNOLOGY ANALYST
(Management Analyst - PN 20013622)

About Us:

Our mission at the Ohio Department of Health (ODH) is advancing the health and well-being of all Ohioans. Our agency is committed to building a modern, vibrant public health system that creates the conditions where all Ohioans flourish.

The Ohio Department of Health supports a hybrid teleworking model. This position may work a hybrid schedule at the discretion of the manager or supervisor, which will require occasional attendance in the office for training, meetings and other operational needs. Employees must reside within a reasonable distance to their assigned headquarters for compliance with workplace reporting requirements.

The Ohio Department of Health (ODH), Bureau of Health Preparedness (BHP) is seeking a customer support Management Analyst with a technical background to troubleshoot and solve problems with the following systems and equipment's: MARCS radios, OPHCS, Ohio Responds, Ohio TRAIN and OPOD.

The ideal candidate needs to have experience writing technical plans and protocols. Experience with IT solutions, web-based applications, and equipment. Applicants with experience is a plus, as they will provide employee training on systems and equipment's.

Must have strong communication and organizational skills. This position will require collaboration with internal and external stakeholders.

What You'll Do:

Primary Job Duties:

• Develops plans and procedures.
• Conducts studies on operations, service, and procedures during the activation of the Department Operations Center.
• Creates training materials for implementation of disaster readiness.

Additional Duties:

• Trains agency personnel in equipment use.
• Responds to questions regarding systems.
• Performs other preparedness related duties.
• May require extensive travel with some overnight stays.

Normal working hours are Monday through Friday, 8:00am to 5:00pm. This is an hourly position , with a pay range of #30 on the OCSEA Pay Range Schedule.

What's in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.
• For more information about our plans, visit: State of Ohio Medical Plans or our MyBenefits Guide.

Dental, Vision and Basic Life Insurance

• Dental, vision, and basic life insurance premiums are free after completed eligibility period . Length of eligibility period is dependent on union representation.

Time Away from Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave.
• 11 paid holidays per year.
• Childbirth/Adoption leave.
• For more information, visit our Total Rewards website !

Employee Development Funds

• The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee's salary. Visit the OPERS website for more information.

Deferred Compensation

• • The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

Qualifications
2 yrs. trg. or 2 yrs. exp. in research & analysis & written documentation of findings.

-Or completion of undergraduate core program in business or public administration or related field of study.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Operational and Administrative Support
Technical: Communications, Customer Service, Emergency Management, Information Technology
Professional: Attention to Detail, Customer Focus, Organizing and Planning, Situational Awareness, Verbal Communication

Applications of those who meet the minimum qualifications will be further evaluated against the following criteria:

• Bachelors or advanced degree in business or public administration
• Experience with researching & analyzing systems &/or procedures (e.g., cost comparisons, quality control comparisons, pro/con listings, process efficiency/effectiveness)
• Experience utilizing mass communication computer applications (e.g., OPHCS)
• Experience working with MS Suite Software (e.g. Word, Excel, Power Point)
• Experience with installation, servicing, diagnosing, calibrating and/or repairing mobile and stationary telecommunications equipment
• Experience in developing and presenting technical training workshops
• Experience in system administration (e.g., system updates, creating accounts, coordinating with system vendor)
• Experience preparing comprehensive written reports summarizing findings and recommendations
• Experience in providing technical assistance or help desk support and training to customers